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AI-POWERED DECISION INTELLIGENCE
FOR SERVICE OPERATIONS

Sharpen up your decision-making and do more with what you have. More capacity, more productivity, reduced costs, greater well-being, and improved customer experience.

Why Decision Intelligence

Exploiting data to predict and prescribe decisions is critical for service operations. Imagine if every decision is consistently more accurate, timely and planned for. That’s millions of micro-gains every second of the day – at your leaders’ fingertips.

Traditional workforce management is evolving.
Decision Intelligence is now.

Our customers know that finding and releasing their hidden capacity can reduce overtime, reduce temporary hires, balance their team’s workloads, meet SLAs, manage employee wellbeing and scale for peak times. And they can do all of this intra-day, in real-time, with decision intelligence. The results are phenomenal.

MORE STORIES

AVERAGE
CAPACITY GAIN

20%
IN 1ST YEAR

“To have already beaten
our targets, with months
left to go, feels incredible.
I love working with
ActiveOps.”

NPS SCORE OF 8.8
INCREASES TO

74.81
OVER 4 YEARS

SAVING
$7M
IN FIRST 9 MONTHS

“Our colleagues’ lives
were disrupted, we went
to W@H, volumes
changed but ActiveOps
was our GPS.”

REDUCED CLAIMS BACKLOG BY
85%
SUPPORTING CX GOALS

REDUCED FRAUD
LOSSES BY OVER

£1M
ANNUALLY

“Probably the best
transactional capacity
planning tool
on the market.”

Why ActiveOps

We deliver MORE

Value. Reduce costs, improve employee well-being, release capacity, improve performance and benefit from rapid ROI.

We lead the way

We are the only dedicated decision intelligence for service operations SaaS solution supporting the many aspects of service across banking, insurance, healthcare and BPS.

We are insight led

Our AI is guided by 15 years of service operations data, and our proven AOM methodology is the framework we use to deliver unrivalled value.

We are low-risk

We integrate with your existing infrastructure, ensuring you can drive value from existing technology investments and deliver against your transformational agenda.

We scale

We can service your organization globally. Our products automatically scale to tens of thousands of users, so you can roll out and share resources across teams globally.

Discover more

Our Product Suite

Relevant and consistent data significantly improves visibility. The ActiveOps operations data model is built for service ops and sits within our products, providing you with one source of truth for all your decisions.

Intelligence for Transactional Service Ops

Prescriptive, AI-driven analytics that identifies hidden capacity and utilization, and prompts action to drive effectiveness and control.

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Intelligence for case-driven teams

Predictive analytics to keep casework and SLAs on track. Real-time view, real-time decisions.

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Employee and wellbeing Intelligence

Diagnostic insights highlight what is impacting performance, work and employee experience.

MORE 

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