Christmas Carols and Back-office Donkeys

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Every year since 1928 at exactly 15:00 GMT on the 24th December the most amazing thing happens. The voice of a solo choirboy singing the opening lines of the Christmas carol. It’s estimated that millions of listeners tune in to hear the Festival of Nine Lessons and Carols from King’s College, Cambridge.

How can we use our voices to better tell the real story of service operations?

By Stuart Pugh - Head of Customer Success - ActiveOps
ActiveOpinions Blog Capacity Management

Capacity Management - The Forgotten Science of Run

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There was a time when I seemed to be the youngest person in any meeting. Now, I’m the oldest. The transition happened in an instant; there was no middle ground. A bit like an electron that could be at point A or point B but never between A and B, I had quantum jumped from bright young thing to grumpy old ops head in the blink of an eye.


By Stuart Pugh - Head of Customer Success - ActiveOps