ActiveOps Complete Acquisition in Asia Pacific and Expand in North America

ActiveOps established as the leading supplier of back office workforce optimization software and services.

Reading, UK, 25 April 2017; ActiveOps, leader in cloud-based back office workforce optimization solutions, announce the acquisition of Active Operations Management Australia Pty Ltd (AOM Australia)and expansion of operations in North America.

Reflecting global growth of over 40% this year, ActiveOps  is now the leading pure play back office workforce optimization software and services provider, with revenues for 2016/17 (pre-acquisition of AOM Australia) of £12 million.

ActiveOps, a privately held company, completed the acquisition of AOM Australia for an undisclosed sum. AOM Australia has operated as the sole agent of ActiveOps since 2004, employing 25 with a regional head office in Adelaide and staff based in Melbourne, Sydney, Brisbane, Hong Kong, Vietnam, Kuala Lumpur, plus an exclusive agreement with ActiveOps New Zealand. AOM Australia serves many leading financial services, BPOs and government customers in the Asia Pacific Region. All existing sales, implementation and support staff will become ActiveOps employees, led by Darren Hauschild appointed as Managing Director for ActiveOps in Asia Pacific.

Paul Moroney, previously Managing Director of AOM Asia Pacific, has been appointed Chief Product Officer for ActiveOps. Key development, infrastructure and service desk staff will join Paul as part of the ActiveOps Global Product Development and IT teams.

In addition, ActiveOps is expanding operations in North America, creating new positions in account management, partner support, implementation and delivery roles, including the relocation of Co-founder and Group CEO Richard Jeffery to a new, New York office.

“Having the track record of results ActiveOps has delivered for global organizations, means we are experiencing fantastic growth in demand for our solutions to the complexities of optimizing work and capacity in complex back office and shared service centers. Robotic automation, ever rising customer expectations and relentless pressure on costs have buoyed the market for back office workforce optimization now seen as a critical solution to maximizing operational efficiency, economies and realizing the full potential of staff.

I’m delighted with the acquisition of AOM Australia, which enables ActiveOps to build on our existing success in the Asia Pacific region and create a truly global offering to better meet customer needs. This coincides with our expansion in North America, where we will continue to invest, and I am making the US my personal focus to help foster growth in such an exciting market”. Richard Jeffery, Group CEO, ActiveOps.

Customer reaction to the ActiveOps expansion announcements has been very positive, including from Ken Haderer, Chief Operating Officer, Mercer.

“Workware software and the management approach by ActiveOps is now a foundation of our global operations, bringing a common language and a clear methodology across our global centers. Our teams are more engaged and empowered and are gaining valuable insights that help us to deliver better customer experiences.  The expansion of ActiveOps in North America and Asia Pacific will enable us to further strengthen our global community of operations professionals.”