Why agility is key to reducing wasted capacity
Is your capacity being squandered? Are your teams agile enough to maximize capacity?
Lucy DawsonOctober 2, 2023
What do you do with too much capacity?
Some back-office operations are seeing less work coming in, leading to surplus capacity. Learn how…
Lucy DawsonSeptember 21, 2023
3 ways WFM software supports contact center operations
In this article, I wanted to share three themes that came out of our conversations…
ActiveOpsSeptember 16, 2023
The secret to setting realistic productivity goals
Productivity is a vital metric for operations. But how do you decide what productivity levels…
Lucy DawsonSeptember 11, 2023
Help your high performers feel the love
This Valentine’s Day, we’re revealing how you can show your high performers a little extra…
Lucy DawsonFebruary 13, 2023
Pulling the right levers to improve operational performance
Operational performance in Financial Services teams around the world is starting to drop. ActiveOps shares…
Lucy DawsonFebruary 8, 2023
4 strategies to unlock hidden capacity in your operations
57% of banking and financial services operations professionals suspect they have hidden capacity in their…
Lucy DawsonJanuary 30, 2023
Blue Monday – the tip of the iceberg for employee morale?
We discuss how you can use data to protect employee morale – and your operations,…
Lucy DawsonJanuary 16, 2023
10 ways to boost employee wellbeing
Employee morale, engagement and wellbeing are at risk in a recession. Discover how ops managers…
Lucy DawsonNovember 24, 2022
Four ways to manage fluctuating workloads
54% of operations staff still feel their operations aren’t flexible enough to handle unusual workload…
Lucy DawsonNovember 17, 2022
