Blog Why agility is key to reducing wasted capacityIs your capacity being squandered? Are your teams agile enough to maximize capacity?Lucy DawsonOctober 2, 2023
Blog What do you do with too much capacity?Some back-office operations are seeing less work coming in, leading to surplus capacity. Learn how…Lucy DawsonSeptember 21, 2023
Blog 3 ways WFM software supports contact center operationsIn this article, I wanted to share three themes that came out of our conversations…marekv@ratiocreative.comSeptember 16, 2023
Blog The secret to setting realistic productivity goalsProductivity is a vital metric for operations. But how do you decide what productivity levels…Lucy DawsonSeptember 11, 2023
Blog Why agility is key to reducing wasted capacityProductivity is a vital metric for operations. But how do you decide what productivity levels…marekv@ratiocreative.comSeptember 9, 2023
Blog Help your high performers feel the loveThis Valentine’s Day, we’re revealing how you can show your high performers a little extra…Lucy DawsonFebruary 13, 2023
Blog Pulling the right levers to improve operational performanceOperational performance in Financial Services teams around the world is starting to drop. ActiveOps shares…Lucy DawsonFebruary 8, 2023
Blog 4 strategies to unlock hidden capacity in your operations57% of banking and financial services operations professionals suspect they have hidden capacity in their…Lucy DawsonJanuary 30, 2023
Blog Blue Monday – the tip of the iceberg for employee morale?We discuss how you can use data to protect employee morale – and your operations,…Lucy DawsonJanuary 16, 2023
Blog 10 ways to boost employee wellbeingEmployee morale, engagement and wellbeing are at risk in a recession. Discover how ops managers…Lucy DawsonNovember 24, 2022