Operational Agility Archives

Blog

AI cuts work, but not costs—freed time is lost without oversight. Discover how to capture…

ActiveOpsApril 29, 2026

Blog

Read the key lessons for leaders looking to deliver change while keeping their people motivated…

ActiveOpsMarch 12, 2026

Blog

Read the key lessons for leaders looking to deliver change while keeping their people motivated…

ActiveOpsMarch 6, 2026

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Award-winning service operations leaders discuss how better operational data can future proof operations and improve…

Lucy DawsonFebruary 1, 2024

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Ray Bowe explains the nuances between the UK and Irish market, how Ireland’s banks benefit…

Lucy DawsonOctober 4, 2023

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Spencer O’Leary discusses the growing trend of merging resources across front and back-office functions...

Lucy DawsonOctober 3, 2023

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Is your capacity being squandered? Are your teams agile enough to maximize capacity?

Lucy DawsonOctober 2, 2023

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Dr. Mona Ashok explores how ChatGPT is changing the conversation on AI, the drawback and…

Lucy DawsonOctober 2, 2023

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Where once we had ‘The Great Resignation’, now we are facing what some in Australia…

Lucy DawsonOctober 1, 2023

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Some back-office operations are seeing less work coming in, leading to surplus capacity. Learn how…

Lucy DawsonSeptember 21, 2023