DECISION INTELLIGENCE
Sharpen up your decision-making and do more with what you have. More capacity, more productivity, reduced costs, greater well-being, and improved customer experience.
Why Decision Intelligence
Exploiting data to predict and prescribe decisions is critical for service operations. Imagine if every decision is consistently more accurate, timely and planned for. That’s millions of micro-gains every second of the day – at your leaders’ fingertips.
Traditional workforce management is evolving.
Decision Intelligence is now.
Our customers know that finding and releasing their hidden capacity can reduce overtime, reduce temporary hires, balance their team’s workloads, meet SLAs, manage employee wellbeing and scale for peak times. And they can do all of this intra-day, in real-time, with decision intelligence. The results are phenomenal.
AVERAGE
CAPACITY GAIN
20%
IN 1ST YEAR
“To have already beaten
our targets, with months
left to go, feels incredible.
I love working with
ActiveOps.”
NPS SCORE OF 8.8
INCREASES TO
74.81
OVER 4 YEARS
SAVING
$7M
IN FIRST 9 MONTHS
“Our colleagues’ lives’
were disrupted, we went
to W@H, volumes
changed but ActiveOps was
our GPS.”
REDUCED CLAIMS
BACKLOG BY
85%
SUPPORTING CX GOALS
REDUCED FRAUD
LOSSES BY OVER
£1M
ANNUALLY
“Probably the best
transactional capacity
planning tool
on the market.”
Why ActiveOps
We deliver MORE
Value. Reduce costs, improve employee well-being, release capacity, improve performance and benefit from rapid ROI.
We lead the way
We are the only dedicated decision intelligence for service operations SaaS solution supporting the many aspects of service across banking, insurance, healthcare and BPS.
We are insight led
Our AI is guided by 15 years of service operations data, and our proven AOM methodology is the framework we use to deliver unrivalled value.
We are low-risk
We integrate with your existing infrastructure, ensuring you can drive value from existing technology investments and deliver against your transformational agenda.
We scale
We can service your organization globally. Our products automatically scale to tens of thousands of users, so you can roll out and share resources across teams globally.
