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Dedicated to Service Operations

Our heart & soul

ActiveOps sits within a unique space. We are fully committed to serving the needs of service operations leaders in Banking, insurance, healthcare, and BPS organizations.

Large, complex ops organizations work tirelessly to respond to customers and meet SLAs and regulatory requirements while maximizing the needs of the business to reduce costs and improve performance.

Everything we do is focused on helping you run operations better. In fact, our mission is to lead a revolution in how you use technology and data to run operations.

Our SaaS products have been developed from the ground up to meet the exacting needs of service operations, delivering real-time, AI-driven intelligence, to the right person, at the right time.

Our data scientists have over 15 years of service ops data to benchmark performance and inform our machine-learning capabilities.

Our methodology – Active Operations Management (AOM) is the foundation of how we deliver deep domain knowledge, training and development to your organization.

Our team is made up of service ops professionals who have walked in your shoes and felt your pain and frustrations. They know what it takes to direct, lead, and deliver outstanding performance.

Proven and trusted

CUSTOMER ACTIVITIES

2.6BN

TRACKED EACH YEAR

CUSTOMER EMPLOYEE CAPACITY

<150M

HOURS MANAGED EACH YEAR

USERS IN

>40

COUNTRIES GLOBALLY

Our customer say…

“By working with ActiveOps, we increase employee mobility, develop staff competencies and provide opportunities to try out work in other areas.”

“ActiveOps gave me the ability to understand and read the story behind the numbers…I no longer work reactive, I work with a plan and guidance.”

“The use of ActiveOps has enabled the management to support increased volumes within agreed SLAs, while maintaining a strong people-focused agenda and supporting ongoing change.”

“We can now forecast very accurately how much work will come in, and we can now calculate what we can do. It’s a fundamental change in the philosophy of how the business runs – and it works.”

“ActiveOps has helped Nedbank Insurance to merge 3 businesses that were managed separately…Today the management team has the same business planning capabilities and there is science behind the management decisions.”

“The rigour and the discipline that is applied with ActiveOps give us consistency across the entire operation. We were already good at what we do, but ActiveOps has given us a framework for our goals around operational excellence.”

“We have always wanted to make efficiency changes but simply lacked the right data to know even where to begin. ActiveOps gives us a huge amount of data we simply never had before.”

“Data accuracy has been invaluable to the organisation ensuring equality among operations associates and gaining the trust of both ops leaders and ops associates.”

“It really provides the leader with an appreciation of what their peers do, they get to see what other leaders are doing and sharing. It helps from a learning perspective.”

“Without ActiveOps this area would of needed 15% more staff to complete the same level of activity requiring an additional 39 FTE costing €2.1m.”

“The data from ActiveOps was vital in changing the culture whereby we are now basing decisions on fact, and planning ahead to mitigate issues. In summary, ActiveOps has been fundamental to our achievements.”

“I told our leadership team this is a game changer for our organizations. Once we had implemented WorkiQ, it proved true – our senior executives are seeing all of the results and they are just floored”

Our Story

In 1995, the two analytical brains of our founders collided and through their understanding of system thinking and how service operations teams work, a methodology was born, and our software developed.

Over the years, we have committed ourselves to helping service operations in banking, insurance, healthcare and BPS to take

greater control, improve operational performance and support their teams effectively.

Today, in 2023, we continue to push the boundaries for service operations teams. Our mantra is MORE. More what? More capacity, more productivity, more impact, more ROI, more clarity, more control, more agility… the list goes on.

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