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Dedicated to Service Operations

Our heart & soul

ActiveOps sits within a unique space. We are fully committed to serving the needs of service operations leaders in Banking, insurance, healthcare, and BPS organizations.

Large, complex ops organizations work tirelessly to respond to customers and meet SLAs and regulatory requirements while maximizing the needs of the business to reduce costs and improve performance.

Everything we do is focused on helping you run operations better. In fact, our mission is to lead a revolution in how you use technology and data to run operations.

Our SaaS products have been developed from the ground up to meet the exacting needs of service operations, delivering real-time, AI-driven intelligence, to the right person, at the right time.

Our data scientists have over 15 years of service ops data to benchmark performance and inform our machine-learning capabilities.

Our methodology – Active Operations Management (AOM) is the foundation of how we deliver deep domain knowledge, training and development to your organization.

Our team is made up of service ops professionals who have walked in your shoes and felt your pain and frustrations. They know what it takes to direct, lead, and deliver outstanding performance.

Proven and trusted

CUSTOMER ACTIVITIES
2.6BN
TRACKED EACH YEAR

CUSTOMER EMPLOYEE CAPACITY
<150M
HOURS MANAGED EACH YEAR

USERS IN
>40
COUNTRIES GLOBALLY

Our customer say…

Our Story

In 1995, the two analytical brains of our founders collided and through their understanding of system thinking and how service operations teams work, a methodology was born, and our software developed.

Over the years, we have committed ourselves to helping service operations in banking, insurance, healthcare and BPS to take

greater control, improve operational performance, and support their teams effectively.

Today, in 2024, we continue to push the boundaries for service operations teams. Our mantra is MORE. More what? More capacity, more productivity, more impact, more ROI, more clarity, more control, more agility… the list goes on.      

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