Software & Services Brochures

ActiveOps Software and Services Brochures.

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Workware and Workware Mobile – featuring RPA support

Workware is the most successful cloud-based, back office workforce optimization software suite for service industries and shared service centres, globally. Workware enables managers to realise the full potential of their operations, routinely increasing productivity by over 15%, improving customer satisfaction and staff engagement.

Deployed and effective in weeks, Workware captures and aggregates real-time data from multiple systems including workflow systems, core applications, digital (robotic) and manual processes. This provides a common quantified view of work and capacity that enables diverse teams to collaborate and deliver optimal operations performance from department, to team, to individual.

Workware is trusted by blue chip organisations in banking, insurance, government, outsourcing and shared services, to support the most demanding back office and administrative environments.

With access to a single view of operations data, even on the move with Workware Mobile, managers are able to balance resources, identify latent capacity, prioritise and plan daily, weekly, monthly and quarterly work schedules to meet quality and SLA targets.

Workware is designed to support and measure the effectiveness of Lean, Six Sigma and other business transformation initiatives in addition to the Active Operations Management (AOM) method.

Robotic Process Automation: Back Office Teams Working Together

Whether you are embarking on a new Robotic Process Automation (RPA) project or need to realise the benefits from an existing robotics implementation, Workware™ can help. Operations managers are able to decide where to invest or cash in the savings from an RPA implementation and control a blended human and automated back office workforce.

Workware is a leading cloud-based back office workforce optimisation solution used by service organisations worldwide. Designed from the ground up to manage performance of all back office operations for department, team, individual and now robots.

Supports any RPA Technology Workware is designed to connect easily to existing systems including BPM, Workflow and RPA.

Workware Business Outcome Modeller (BOM)

Workware™ Business Outcome Modeller (BOM) provides a comprehensive end to end view of the effort and the cost per process or product, making it possible to:

  • Easily identify and improve performance, including the deployment of Robotic Process Automation (RPA) and review of processes and tasks •
  • Clearly quantify the performance benefit of all changes made to the operation
  • Benchmark performance between operations, teams or departments
  • Track efficiency of customer service operations
  • Review changes in costs and service levels
  • Talk to business partners in their language
  • Have up to date information based on operational data

The result of using BOM leads to better decision making, process and task design, improved operations performance and customer satisfaction.