Workware cloud-based software is used by service industries, BPOs and shared service centers worldwide. Workware enables managers and motivated teams to realize the full potential of their operations. Productivity is routinely increased by over 15 -25%. Both customer satisfaction and staff engagement are significantly increased.
Often deployed and effective in weeks Workware captures and aggregates real-time data from multiple systems. This includes workflow systems, core applications, RPA (robotic) and manual processes. A common, quantified view of work and capacity enables diverse teams to collaborate effectively. Optimal operations performance is dynamically managed from department, to team, to individual.
Workware is trusted by blue chip organizations in banking, insurance, healthcare, government, outsourcing and shared services to streamline and manage their operations. With access to a single view of operations data, even on the move with Workware Mobile, managers are able to
- Manage teams of people and robots from a single application
- balance resources;
- identify latent capacity;
- prioritise/plan daily, weekly, monthly and quarterly work schedules;
- meet quality and SLA targets.
Workware is designed to validate and measure the effectiveness of RPA, Digital, Lean, Six Sigma and other business transformation initiatives. It can also be utilized with the Active Operations Management (AOM) method.