About ActiveOps

About Us

ActiveOps Manage Differently

Cloud-based Back Office Workforce Optimization

ActiveOps – Manage Differently​

Since 2005, ActiveOps has been committed to helping organisations improve their operational efficiency by helping managers and teams deliver their best possible performance. ActiveOps provides cloud-based software and services to meet the increasing market demand for back office workforce optimization and digital transformation.

The Workware™ software suite is purpose built for the back-office to quantify work and time, measure productivity and efficiently manage human and robotic resources in real-time. It enables capacity to be optimized, processes to be identified for automation and the agile management of the entire operation.  This reduces costs, improves service delivery, staff well-being and customer service.

The Active Operations Management (AOM™) Method enables ‘teams of teams’ to collaborate and sustain higher productivity through a consistent management framework. Better communication and improved control results in higher staff engagement and reduced stress.

ActiveOps operates across the globe from offices in the UK, Australia, India, South Africa and North America supporting back office operations in financial services, shared service centres, government organizations and Business Process Outsourcers (BPOs).

Who we are

At ActiveOps we believe that operations should be a source of competitive advantage to your business.

An emerging but growing market, cloud-based back office workforce optimization software together with consistent management processes enables best practice in capacity planning, forecasting, team engagement and performance management to deliver operational excellence.

What we do

ActiveOps provides a uniquely-complete cloud-based back office workforce optimization and operations performance management solution proven across a vast range of organizations globally.

The Workware and Workware Mobile SaaS software suite is used to plan and manage the work of over 50,000 people every day and the Active Operations Management (AOM) methodology is practised by thousands of accredited managers in over forty countries.

How we add value

ActiveOps customers’ are able to unlock significant levels of capacity (15%-40% typical) trapped in their operations teams and achieve far greater control over operations delivery complimenting but not changing any existing operations systems.

These exceptional operations performance gains are aided by improved manager and team member engagement enabled by accurate, timely and real-time performance management data.

What makes us different

ActiveOps deliver genuinely lasting change in the approach and behaviour of your front-line managers, a community who are pivotal to the success of your operations delivery.

The combination of Workware cloud based back office workforce optimization solutions and the Active Operational Management (AOM) method embeds a people-centric, high performance, sustainable culture in your operations.  Many ActiveOps customers are benefiting and improving their operations ten years after the first proof of concept was completed.

How we help you

ActiveOps provides a uniquely-complete back office workforce optimization cloud-based software and services solution proven across a diverse range of customer operations.