ActiveOps Management Team

ActiveOps Manage Differently

Management Team

The ActiveOps management  team is comprised of top consulting professionals, experienced leaders of large scale operations and innovative software pioneers. 

The team has  extensive experience in designing and implementing sustainable cloud-based back office workforce optimization solutions for blue-chip clients around the world.

Board Members

John O’Connell, Chairman

John is a high profile London based technology entrepreneur, investor and philanthropist, who founded, floated and sold Staffware plc. He has invested in, and chaired the majority of, 12 technology businesses in the last decade including Opta Sports Data Ltd. John is also currently Chairman of 2 other UK based companies operating in the Enterprise software sector; Active Navigation and Avvio.

He was recognized as a Master of Information Technology by AIM International, is a Fellow of the Chartered Association of Certified Accountants and a Liveryman of the Worshipful Company of Information Technologists.

John is past Chairman and co-owner of (London) Wasps Rugby Club and is co-author of ‘Mastering Your Organization’s Processes’, published by Cambridge University Press.

Sean Finnan, Non-Executive Director

Sean has over 30 years experience driving effective change within some of the world’s leading international organisations. Previously, Sean held a range of major senior services roles at IBM, HP and EDS and was also president of techUK (formerly Intellect). Having seen EDS adopt ActiveOps Workware and the AOM method across the majority of its global back office operations he was already familiar with the business before he ‘jumped at the opportunity’ to get involved in 2014.

Neil Bentley, Non Executive Director and Co-Founder

Neil Bentley has been helping organizations to improve their front-line operating performance for over 20 years. Originally qualified in Psychology, he went on to work at Lucas Industries in the 1980s, gaining experience in manufacturing production management, before focusing on financial services and the public sector, first with PA Consulting Group and then as a partner with specialist consultants OCP. He launched ActiveOps with fellow OCP partner Richard Jeffery in 2005. Neil brings with him an unparalleled understanding of the mix of the human and the technical aspects of performance improvement.

Management Team

Richard Jeffrey, Group Chief Executive

Richard Jeffery is an expert in service operations management. Richard started his career with PA Consulting Group, before moving to Coopers and Lybrand and specialising in organisational change management and operational effectiveness. He joined specialist consultants OCP as a partner in 1993, where he began the process of developing the Active Operations Management (AOM) method and Workware. He launched ActiveOps as an independent business in 2005 with fellow OCP partner Neil Bentley.

Paul Moroney, Chief Product Officer

Paul Moroney led Active Operations Management since 2004 prior to its acquisition by the ActiveOps Group in 2017.  Now as Chief Product Officer for ActiveOps Paul has first hand experience in providing back office workforce optimization solutions to large organizations primarily based in the service sector.  ActiveOps Australia transformed the operations capability for clients including Westpac, nab, ANZ, Bank of Queensland, MBF and Bank of New Zealand.

Paul held senior positions in large organisations over 20 years, working in manufacturing, telecommunications, banking and business process outsourcing. Roles have included the disciplines of finance, corporate shared services, commerce, operations, project leadership and general management. Paul facilitated MBA subjects in Leadership and Operations Management for 10 years. 

Kuljit Bawa, Head of Global Sales

Kuljit Bawa is responsible for the ActiveOps sales activities across six international locations. Kuljit has over 25 years experience of assisting major financial services firms to deliver tangible benefit and change through the use of enterprise software. He has worked with the front office, operations and service delivery teams in insurance companies, retail banks, investment banks, fund managers, hedge funds and outsourcing utilities.

Martin Elton, Chief Operating Officer

Martin is responsible for business performance and customer success. Originally qualified in Electronic Engineering, Martin is an experienced general manager having worked in various industry sectors, including commercial insurance, financial markets and automotive retail. Over the course of his career he has run several large projects and operations, as an Associate Partner at Accenture, as a director of Virgin group companies, and as MD of a 1000 FTE operation at Xchanging. Martin brings particular skills in complex clerical processing operations, outsourcing and offshoring.

Paddy Deller, Chief Financial Officer

Paddy Deller joined ActiveOps in September 2015 and is responsible for all Financial and Legal matters for the ActiveOps Group.  Paddy has worked with both large multinationals where he was the CFO of various international divisions of Cable & Wireless over a period of 12 years, as well as working with smaller Growth Capital backed businesses.  With a strong focus on Commercial Finance in all areas of the business, Paddy brings significant experience of helping to scale businesses and managing an efficient and effective Finance function.

Regional and Partner Channel Management Team

Alex Ginger, Managing Director Alliances and Partnerships

Alex Ginger leads the company’s growing alliance and partnership business, establishing relationships world-wide with partners who deliver ActiveOps solutions or use them to enhance their own offerings. Alex was part of the ActiveOps founding group, initially leading customer delivery before running the company’s product development activities. The knowledge acquired through these experiences and Alex’s prior career in operations improvement consulting mean he is ideally suited to helping partners maximise the value of their relationship with ActiveOps.

Julian Harper, CEO ActiveOps North America

RedOwl founder and CEO Julian Harper joined the ActiveOps management team as Chief Commercial Officer following the acquisition of RedOwl by ActiveOps in April 2014.  Julian is an seasoned B2B business leader and brings considerable solutions software business development experience to the ActiveOps team.

Emma Price, Managing Director ActiveOps Europe

Emma is responsible for customer outcomes and business performance across ActiveOps Europe.  She has 15 years of operations management and back office workforce optimization experience within the financial services industry where she was responsible for large operations and improvement projects.

As a certified coach Emma worked with a range of organisations focusing on leadership development and performance improvement before joining ActiveOps in 2010.

Darren Hauschild, Managing Director, ActiveOps AsiaPac

Darren joined ActiveOps AsiaPac as a Director in 2006 owning the growth and management of clients in the region.  He brings extensive corporate practitioner experience to the team having held senior executive positions in Banking, Insurance, Wealth Management and Utilities. His leadership roles included Operations, Technology, Customer Service channels both branch and digital along with sales, marketing, product and strategy across multiple countries.

Joy Vijay Santosh, Managing Director, ActiveOps India

Exec. Vice President, Client Services & Delivery, ActiveOps US

Santosh has over two decades of experience spanning diverse facets of management in the areas of retailing & franchising, HR consulting, education and training, sales and marketing, operations and management consulting involving business across borders. He brings extensive expertise from previous roles held as an Associate Vice President with WNS Global Services, Head of Customer Management at Aviva Global Services and a member of the management team at both Zee Network Education Group and Continental Contractors. Santosh is an alumnus of the Indian Institute of Management-Bangalore, Alliance Business School-Bangalore and Warwick Business School, UK.

Paula Brown, Managing Director, ActiveOps Africa

Paula joined ActiveOps in 2010 and leads our growing business in the Africa Region.  She has over 20 years’ international experience at senior management levels in the IT, Consulting and Operations industries, with particular focus on the financial services sector.

Paula’s passion lies in delivering service excellence to our clients. Paula holds an MBA (cum laude) from the University of Cape Town’s Graduate School of Business and is an alumnus of Warwick Business School, UK.