Careers

Careers at ActiveOps

ActiveOps Manage Differently

Careers

We are currently recruiting for the following role/s:

Relationship Manager (Melbourne)

x2 positions available

Purpose:

  • Relationship Management (RM) for all customers in own portfolio
  • Build personal & trusted working relationships with key customer stakeholders and be regarded as “trusted advisor” in back office workforce automation / digital ops
  • Responsible for all RM activities, to ensure these meet the group standards (including tiered service propositions) and both “Health” & “Wealth” KPI’s in the RM dashboard & Scorecards, as set by the Central Customer Success function
  • Take lead in ensuring customers in portfolio achieve their desired outcomes from their interactions with Active Ops, ensuring customer are able to maximise value
  • Deliver ‘best in class’ customer engagement activities which will help minimise any customer or ASM churn and also ‘farm’ further SaaS sales by way of ASM growth and also cross/up-sell other AO products & services to drive Implementation Services revenue
  • Work with customers to ensure their interactions are in line AO in line with cost efficient tiered service propositions
  • Ensure customers key stakeholders understand & appreciate the value delivered through the use of ActiveOps products
  • Ensure ongoing compliance with all RM policies set by set by the Central Customer Success function
  • Gather & submit customer feedback into the Central CS function & Product
  • Suggest continuous improvement activities across AO, so we are constantly evolving our propositions & value to customers
  • Interact with mangers and champions at customer site and provide “expert

To read the full job description, click here. To apply, please send your cover letter and CV (FAO Lauren Dudman) to ‘enquiries@activeops.com’.

Learning and Development Officer (Adelaide)

  • This position, reporting to the Learning and Development Manager, will be involved in supporting the activities of the Product Method team.

To read the full job description, click here. To apply, please send your cover letter and CV (FAO Lauren Dudman) to ‘enquiries@activeops.com’.

Technical Author (Reading)

  • The Technical Author is responsible for the development and maintenance of a wide range of written materials relating to the delivery of software and services such as online content (videos, eLearning modules, help pages), printed materials, training content and presentations.

To read the full job description, click here. To apply, please send your cover letter and CV (FAO Lauren Dudman) to ‘enquiries@activeops.com’.

UX/UI Designer (Reading)

  • UX Designer is responsible for delivering innovative and user-centric designs for our Workware™ software solution in a collaborative environment working alongside Product and Technology Teams.

To read the full job description, click here. To apply, please send your cover letter and CV (FAO Lauren Dudman) to ‘enquiries@activeops.com’.