ActiveOps Webinars

ActiveOps Webinars

ActiveOps webinars, an informative and educational series creates an interactive forum for operations professionals, consultants and attendees to share best practices for addressing the many challenges facing today’s operations professionals.

The following webinars are from our archives but still have relevance today.  Check back soon to view the new webinars we are currently working on.

Powerful Management Metrics to Drive Effective Behaviors and Generate Exceptional Business Results

Business use Key Performance Indicators (KPIs) to keep on eye on what’s going on in the organisation and make sure that things are on track. But are you using the right set of metrics and techniques to drive the kind of behaviours that will get you the best results?

In this webinar, join Active Operations Management and the Managing Director of Operations Investments at National Bank of Canada for a thought provoking webinar on how you can move beyond traditional metrics to a new style of management.

Watch this webinar to understand better wasy to approach KPI’s, learn the power of converting excess and shortfalls in capacity to bottom line savings and identify the importance of empowering front line managers and how you can use “behavioural metrics” to generate exceptional production results


Eric Sharpe

Eric Sharpe is an accomplished strategist, consultant and solution specialist who for the past 25 years has worked within major corporations on finding both technology and non-technology enhancements that help drive productivity improvements.

Just in Time Resourcing: Lean in Service Operations

Service organisations are often copying elements of production and operations management that worked in manufacturing. However Neil Bentley, Co-founder of ActiveOps, argues the service sector needs stop imitating and start innovating in order to improve performance.

During this webinar, Neil explores why the elements used in manufacturing don’t work when copied into service operations. He seeks to identify a paradigm shift in the service sector similar to what was pioneered by Toyota years ago.

Get an insight into how the theory of Lean, such as the Just in Time principles, can be used in an innovative way to improve performance in service organizations.


Neil Bentley

Neil Bentley has been helping organizations to improve their operating performance for over 20 years.

Originally qualified in Psychology, he went on to work at Lucas Industries in the 1980s, gaining experience in manufacturing production management, before focusing on financial services and the public sector, first with PA Consulting Group and then as a partner with specialist consultants OCP. He launched ActiveOps with fellow OCP partner Richard Jeffery in 2005. Neil brings with him an unparalleled understanding of the mix of the human and the technical aspects of performance improvement.

Managers Too Busy Being Busy?

Free Up Back Office Capacity With a New Approach to Operations Management

Change from a reactive mindset to a proactive one to position your company for unparalleled excellence

Front‑line managers are the critical link in organizational performance. However, they face competing priorities and are sometimes subjected to unrealistic demands, with too few staff and too many constraints. Often they spend their time ‘firefighting’.

Attempts to ease their workload by doing things differently can often be met with complaints that “I don’t have time to change”. Worse, mandating actions or centralizing control can lead to managers who are less engaged and who have a diminished sense of involvement.

So what can you do to break the “too busy being busy” cycle?

Why is Classic Operations Management Becoming Obsolete?

One of the biggest hurdles when balancing quality & service objectives is the issue of cost.

How do you maintain – or indeed improve – quality & service whilst also reducing cost?

This webinar features a presentation from the Vice President of Operations at a well-known bank, who has successfully achieved just that. Sign up now and begin to understand the benefits of replacing classic operations management with Active Operations Management (AOM) Method.


Richard Jeffery is an expert in service operations management. Richard started his career with PA Consulting Group, before moving to Coopers and Lybrand and specialising in organisation, change management and operational effectiveness. He joined specialist consultants OCP as a partner in 1993, where he began the process of developing the framework and toolkit that today is Workware, Workware Mobile and Active Operations Management (AOM) Method. He launched ActiveOps as an independent business in 2005 with fellow OCP partner Neil Bentley.

Eric Sharpe is an accomplished strategist, consultant and solution specialist who for the past 25 years has worked within major corporations on finding both technology and non-technology enhancements that help drive productivity improvements.