AOM Method

Active Operations Management (AOM) Method

Quantification, Collaboration, Optimization


With its roots in Lean, the Active Operations Management (AOM) method provides a business framework for consistent daily, weekly and monthly planning and control processes across all operations.

Proven since 2005 to help managers to better plan, manage, engage and motivate team members to improve productivity and reduce costs.

  • Facilitates cooperation within teams and departments, making it easier to achieve the collective goals of all service operations
  • Develops confident, timely and proactive decision‑making through the regular development and monitoring of capacity plans
  • Together with Workware provides management teams with a single view of performance and consistent active management process
  • Allows management teams to compare actual with planned performance

  • Improves the visibility and deployment of resources across back office operations
  • Encourages teams to achieve the best possible performance they can, and then exceed it
  • Helps identify and adopt best practice for optimum performance
  • Provides a firm foundation for other business improvement or transformation initiatives
Mobile Operations Forecasting
Data Capture
Operations Reporting

Workware’s powerful analytics help you identify performance improvement opportunities, realise benefits, identify spare capacity and non-core activities

Workware’s real-time management capabilities keep your fingers on the pulse of your operation with a single view of all operations performance and capacity

Powerful and flexible capacity planning and forecasting analysis using historical data to produce and monitor daily, weekly, yearly plans