Using Workware+, ControliQ and the application of the AOM method, participants learn how to manage their simulated members of staff, using professional management methods to deploy resources effectively.
All the while they must maintain day‑to‑day control of the business, subject to the usual constraints of staff and customer behaviour, absence and unpredictable external events! Each decision they make will have an impact on future events!
ActiveOps determine the success of participants in the challenge through the measurement of quality, service and cost indicators.
Participants are able to directly apply what they have learnt during the programme to their workplace.