The AOM Experience is set in the world of Foundations Loans and Mortgages, a fictional company aiming to improve its falling customer service and quality standards through the use of AOM.
The experience starts when users apply for the role of Team Leader at the company. Once hired, they meet their new team and are introduced to Johansen – the AOM coach who will guide them through the practices and principles of AOM using presentations, interactive eLearning modules and other online learning materials. With his help, users learn to apply truly professional management methods to take control of the day‑to-day challenges faced both in the game and in their own operation.
There are eight levels to The AOM Experience, each requiring a higher level of skill than the previous. To progress through the levels and unlock new challenges, users must explore the different locations in the virtual office and interact with a cast of characters, each with their own personality. Discussion forums allow users to interact with each other and, with the support of the course mentors, learn how to apply AOM in their own workplace.
As The AOM Experience unfolds, users demonstrate their experience in—and knowledge of—AOM in order to collect points and get their name on the leader board.
Once they successfully complete the game, users receive the AOM Awareness Certificate—the first step in ActiveOps’ set of certification and accreditation programmes.