AOM Skills Development

AOM Skills Development

Skills Development

AOM Skills: developing well-informed, confident and professional managers.

Service operations are uniquely reliant on people to deliver successful outcomes. Unlike processes and systems, people need to be managed as individuals in order to consistently achieve their potential.

AOM skills:

  • Are taught during initial implementation of AOM, which is usually completed in 12–16 weeks
  • Cover the skills and competencies to become an active operations manager
  • Include classroom training, on and off-the-job coaching, and eLearning provided through the ‘AOM Academy’
  • Enable AOM best practice to be incorporated into daily routines
  • Are maintained via a sustainability programme that follows AOM™ implementation
  • Can be recognised via our certification programme or via formal qualifications offering with a range of international awarding bodies

AOM Experience

The AOM Experience is set in the world of Foundations Loans and Mortgages, a fictional company aiming to improve its falling customer service and quality standards through the use of AOM.

The experience starts when users apply for the role of Team Leader at the company. Once hired, they meet their new team and are introduced to Johansen – the AOM coach who will guide them through the practices and principles of AOM using presentations, interactive eLearning modules and other online learning materials. With his help, users learn to apply truly professional management methods to take control of the day‑to-day challenges faced both in the game and in their own operation.

There are eight levels to The AOM Experience, each requiring a higher level of skill than the previous. To progress through the levels and unlock new challenges, users must explore the different locations in the virtual office and interact with a cast of characters, each with their own personality. Discussion forums allow users to interact with each other and, with the support of the course mentors, learn how to apply AOM in their own workplace.

As The AOM Experience unfolds, users demonstrate their experience in—and knowledge of—AOM in order to collect points and get their name on the leader board.

Once they successfully complete the game, users receive the AOM Awareness Certificate—the first step in ActiveOps’ set of certification and accreditation programmes.

ActiveOps Business Simulation

A four-day, immersive training programme that takes you through the fundamentals of operations management best practice.

Course summary
Includes: capacity management, succession planning, staff training, contingency planning and presentation skills.

You’ll leave the course with actionable learnings that you can apply in your managerial or team leader role, having had a unique opportunity to test operations management strategies in a challenging but low-risk environment.

Our computer-based simulation provides highly realistic scenarios that will see you develop in core areas such as capacity management, succession planning, staff training, contingency planning and presentation skills, as you compete with other teams to secure an ongoing contract as an outsourcer for a prestigious bank.

ActiveOps Planning Insights Simulation

A two-day course incorporating Workware to support the Forecast-Plan-Control-Review cycle – the weekly process that is the bedrock of Active Operations Management (AOM) method.

Course summary
As a new, deputy or aspiring team leader within your organisation, you’ll leave the course with the knowledge, skills and technical competency required to manage your team to AOM standards: week-in, week-out. Key strategic meetings throughout the AOM week will focus and develop your abilities to:

  • Forecast work volumes
  • Plan workloads and staffing levels
  • Drive team performance
  • Monitor and control performance against plan
  • Use visual controls to support decision making
  • Deliver operational results
Mobile Operations Forecasting
Data Capture
Operations Reporting

Workware’s powerful analytics help you identify performance improvement opportunities, realise benefits, identify spare capacity and non-core activities

Workware’s real-time management capabilities keep your fingers on the pulse of your operation with a single view of all operations performance and capacity

Powerful and flexible capacity planning and forecasting analysis using historical data to produce and monitor daily, weekly, yearly plans