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Active Operations Management

The toolkit for service operations

The AOM Toolkit

We assume to have reached this page you must be some way through reading the Active Operations Management – a playbook for service operations in the digital age. Firstly, thank you for picking up the book, we hope you are enjoying it and finding its insights useful.

This toolkit has been designed to further your experience of AOM by providing some practical, interactive content to bring to life some of the concepts you have read about.

aom book. active operations management - the ActiveOps methodology.

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Our customer say…

“By working with ActiveOps, we increase employee mobility, develop staff competencies and provide opportunities to try out work in other areas.”

“ActiveOps gave me the ability to understand and read the story behind the numbers…I no longer work reactive, I work with a plan and guidance.”

“The use of ActiveOps has enabled the management to support increased volumes within agreed SLAs, while maintaining a strong people-focused agenda and supporting ongoing change.”

“We can now forecast very accurately how much work will come in, and we can now calculate what we can do. It’s a fundamental change in the philosophy of how the business runs – and it works.”

“ActiveOps has helped Nedbank Insurance to merge 3 businesses that were managed separately…Today the management team has the same business planning capabilities and there is science behind the management decisions.”

“The rigour and the discipline that is applied with ActiveOps give us consistency across the entire operation. We were already good at what we do, but ActiveOps has given us a framework for our goals around operational excellence.”

“We have always wanted to make efficiency changes but simply lacked the right data to know even where to begin. ActiveOps gives us a huge amount of data we simply never had before.”

“Data accuracy has been invaluable to the organisation ensuring equality among operations associates and gaining the trust of both ops leaders and ops associates.”

“It really provides the leader with an appreciation of what their peers do, they get to see what other leaders are doing and sharing. It helps from a learning perspective.”

“Without ActiveOps this area would of needed 15% more staff to complete the same level of activity requiring an additional 39 FTE costing €2.1m.”

“The data from ActiveOps was vital in changing the culture whereby we are now basing decisions on fact, and planning ahead to mitigate issues. In summary, ActiveOps has been fundamental to our achievements.”

“I told our leadership team this is a game changer for our organizations. Once we had implemented WorkiQ, it proved true – our senior executives are seeing all of the results and they are just floored”