The toolkit for service operations
The AOM Toolkit
We assume to have reached this page you must be some way through reading the Active Operations Management – a playbook for service operations in the digital age. Firstly, thank you for picking up the book, we hope you are enjoying it and finding its insights useful.
This toolkit has been designed to further your experience of AOM by providing some practical, interactive content to bring to life some of the concepts you have read about.