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Active Operations Management

The toolkit for service operations

The AOM Toolkit

We assume to have reached this page you must be some way through reading the Active Operations Management – a playbook for service operations in the digital age. Firstly, thank you for picking up the book, we hope you are enjoying it and finding its insights useful.

This toolkit has been designed to further your experience of AOM by providing some practical, interactive content to bring to life some of the concepts you have read about.

aom book. active operations management - the ActiveOps methodology.

The AOM capacity calculator

Measure the hidden capacity opportunity in your operation


The AOM Sense Check Questionnaire

Understand how well your organisation aligns to AOM


The AOM Online Course

Experience the key concepts of AOM


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