8 book recommendations for the holiday season
As we near a flip of the calendar from 2021 to 2022 and the holiday season fast approaching, lots of people will be writing about "trends to look out for in 2022" or other similar blogs. Rather than be like everyone else, we thought a book list for potential holiday gifts might be useful – especially if you're a last-minute Christmas shopper!
As we review the previous year, we find there's still a lot of uncertainty in the business landscape. The books below were either recommended by ActiveOps employees, or are from people who we've invited on our ActiveOps podcast. In either case, we've enjoyed exploring the various topics and hope you find these books useful too.
Here they are in no particular order (well, maybe except the first one) all with a helpful hyperlink if you want to learn more.
Active Operations Management
The playbook for service operations in the agile age
by Neil Bentley and Richard JefferyView
OK, it is one of ours, but we believe wholeheartedly in the power of AOM to help operations managers be happier and more effective in their jobs.
A recommendation from our Chief Customer Officer Stuart Pugh, this book is also available as a graphic novel.
Another Stuart Pugh recommendation, Why WeSleep is both informative and useful – perfect for the person in your life who boasts about only getting 4 hours of sleep a night!
The Innovation Toolkit 2
Insights to help financial services executives stay ahead of the curve
by Gerry PurcellView
Gerry featured with us on the Finnovate podcast, along with our friends at TD Bank. You can listen to the original podcast here.
From Breakdown to Breakthrough
Forging Resilient Business Relationships in the Heat of Change
by Michael PapanekView
I enjoyed having Michael on AO on Air back in September to talk about his book and the topic of social resilience. You can watch that episode here.
Digital Customer Service
Transforming Customer Experience for an On-Screen World
by Rick Delisi and Dan MichaeliView
The Effortless Experience
Conquering the New Battleground for Customer Loyalty
also by Rick Delisi, Nick Toman & Mathew DixonView
And finally, if work is the last thing on your mind this holiday season, you can't beat a classic. I offer you from my own view...
So long and thanks for all the fish!
We here at ActiveOps wish you a very peaceful new year and look forward to catching up in 2022!
- Written by: Michael Cupps
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