The unexpected arrival of disrupted service operations.

Certainly, a unique time in workforce history, we are collectively experiencing a global event that dictates that technology play a vital role in keeping the world working. We see organizations rapidly adopt principles and policies from the oft-discussed ‘Work@Home’ — long before most had the opportunity to prepare for it properly.


Certainly, a unique time in workforce history, we are collectively experiencing a global event that dictates that technology play a vital role in keeping the world working. We see organisations rapidly adopt principles and policies from the oft-discussed 'Work@Home' - long before most had the opportunity to prepare for it properly.

As a solution provider that has worked for two decades to help organizations monitor and control their service operations, we also know this is a moment when technology takes on a higher purpose than that for which it was initially designed.

Connecting workers and the operational expectations to the work at hand to effectively service customers in unusual circumstances. Our customers must continue to have consistency in how they run their operations.

Supporting Customers Through Unprecedented Change

Work is what you do, not a place you go. At ActiveOps, we want our customers - and any other organization struggling with these challenges - to have the ability to keep working effectively without complexity or compromise.

We have heard directly from customers that were asked to support remote workers overnight. This shift to remote, decentralized work comes with new challenges and uncertainties. There likely has never been a time when having access to accurate and timely data on operational capacity and workloads has been more critical.

Having heard the benefits of our solutions for business continuity utilizing Workware+ with remote associates, please see our suggestions for business continuity here.

In response to this unexpected disruption for operations and the urgency for working from home, starting immediately, ActiveOps will be engaging with each customer to understand the potential use of Workware+ to groups not currently utilizing these solutions. This may include access to Workware+ solutions for departments not currently equipped to measure performance in this new landscape.

We are mobilizing central capacity to provide urgent set-up support. Considering each enterprise is operating according to specific need, we are offering a low cost or no-cost option for a limited period to help our customers through this difficult time.

In this way, clients can establish necessary visibility over time, availability, and work activity across diverse functions irrespective of location.

To explore this program, please reach out directly to your relationship management team or if you would like to know more please reach our control centre at managedifferently@activeops.com or click the link below.

Let's Keep Working Together

While there is much that we still do not know about the global health crisis, we do know that we are better off working together to provide the best possible experience for our employees and our customers. As a solutions vendor, our commitment is to continue doing everything we can to assist our customers and like-minded organizations that need reliable, visibility over working time, use of time, and outputs for teams where current controls won't be available.



“Richard is an expert in service operations management. Richard started his career with PA Consulting Group, before moving to Coopers and Lybrand specializing in organizational change management and operational effectiveness.

He joined specialist consultants OCP as a partner in 1993, where he began developing the Active Operations Management (AOM) method and Workware. He launched ActiveOps as an independent business in 2005 with fellow OCP partner Neil Bentley.”

Richard Jeffery, CEO, ActiveOps