Workware and Workware Mobile – featuring RPA support
Workware is the most successful cloud-based, back office workforce optimisation software suite for service industries and shared service centres, globally. Workware enables managers to realise the full potential of their operations, routinely increasing productivity by over 15%, improving customer satisfaction and staff engagement.
Deployed and efective in weeks, Workware captures and aggregates real-time data from multiple systems including workflow systems, core applications, digital (robotic) and manual processes. This provides a common quantified view of work and capacity that enables diverse teams to collaborate and deliver optimal operations performance from department, to team, to individual.
Workware is trusted by blue chip organisations in banking, insurance, government, outsourcing and shared services, to support the most demanding back office and administrative environments.
With access to a single view of operations data, even on the move with Workware Mobile, managers are able to balance resources, identify latent capacity, prioritise and plan daily, weekly, monthly and quarterly work schedules to meet quality and SLA targets.
Workware is designed to support and measure the efectiveness of Lean, Six Sigma and other business transformation intitiatives in addition to the Active Operations Management (AOM) method.