Undertaking business continuity planning is complex. You have to model the effect of changes in business volumes and the availability of staff.
You may think that some business volumes will rise and others fall, but what will the overall effect be on your ability to meet demand? You plan interventions, but feel that these are educated guesses.
Using ControliQ Planning Insights ops managers can model multiple scenarios, test responses and set triggers for further actions including:
* Reducing diverted work time to focus on core activities.
* Reacting to changing SLAs
* Increasing time worked (overtime, flexitime, temporary staff etc.)
* Stop or reducing non-business critical tasks
* Load balancing between teams by loaning team members
Whilst we can’t predict the future, we do bring science in planning how you will react to the scenarios you envisage.
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