Business Outcome Modeller

Business Outcome Modeller - BOM

Using real-time operations data BOM is designed to
measure the efficiency of multiple business outcomes

Workware –Business Outcome Modeller

Business Outcome Modeller (BOM) is an integral part of the ActiveOps Workware – Data Insights Module. Using the real-time operations data aggregated from back office systems, robotics and manual tasks, BOM is designed to measure individual and multiple business outcomes.

  • Easily identify and improve performance

    Including the deployment of Robotic Process Automation (RPA) and review of processes and tasks

  • Clearly quantify the performance benefit

    Of all changes made to the operation

  • Benchmark performance

    Between operations, teams or departments

  • Track efficiency

    Of customer service operations

  • Review changes

    Of both costs and service levels

  • Have up to date information

    Based on operational data.

Workware – Business Outcome Modeller

A business outcome is the result of an end to end business process often spanning multiple teams and departments as in the case of an insurance claim.

Workware Business Outcome Modeller calculates the standard time for an outcome and the consumption of resources comprising of all direct activities (core tasks) plus an allocation of indirect activities including training, meetings (diverted time) and annual and personal leave (downtime).

Business Outcome Modeller – example

This example illustrates how the Business Outcome Modeller could be used to measure an insurance claim process.

The same core or diverted task will often contribute towards several outcomes.

Policy application processing by operations centre

This report illustrates how business outcome modeller can be used to highlight the resource consumption and productivity between processing policy applications including:

  • Volume of Core Tasks per Outcome
  • Time consumed per outcome
  • Productivity per outcome
  • Complements ‘department / team’ view

Although each policy application consumed a different level of resource, productivity is materially the same. •

Life Applications took roughly 1.5 hours longer to process than Car or Home Policy Applications. On investigation, the differences were the quality of information being provided, process differences and higher volumes of core tasks. This provides a rich source of quantified data to identify continuous improvement opportunities, and to measure how benefits were realised.

Reporting and Dashboards

Workware Data Insights captures and reports on the frequency, volume and duration of each core and diverted task and each team’s contribution to an outcome.

Workware Business Outcome Modeller allows operations and process improvement professionals to measure the effectiveness of multiple outcomes, compared between divisions, departments and teams.

Key reports include:

  • Multiple Outcome Review
  • Outcome Performance Dashboard
  • Outcome Performance Report
  • Outcome Performance Report by Workgroup

More information….

Mobile Operations Forecasting
Data Capture
Operations Reporting

Workware’s powerful analytics help you identify performance improvement opportunities, realise benefits, identify spare capacity and non-core activities

Workware’s real-time management capabilities keep your fingers on the pulse of your operation with a single view of all operations performance and capacity

Powerful and flexible capacity planning and forecasting analysis using historical data to produce and monitor daily, weekly, yearly plans