This report illustrates how business outcome modeller can be used to highlight the resource consumption and productivity between processing policy applications including:
- Volume of Core Tasks per Outcome
- Time consumed per outcome
- Productivity per outcome
- Complements ‘department / team’ view
Although each policy application consumed a different level of resource, productivity is materially the same. •
Life Applications took roughly 1.5 hours longer to process than Car or Home Policy Applications. On investigation, the differences were the quality of information being provided, process differences and higher volumes of core tasks. This provides a rich source of quantified data to identify continuous improvement opportunities, and to measure how benefits were realised.