For Service Operations Leaders
Join us, for this four-day, in-person training. We will coach you on the core Active Operation Management (AOM) methodology whilst you ‘play to win’ as you optimize your plans. It’s intense. But the learning will stay with you, and you’ll be asking different questions when you get back to your desk.
Register your interest today.
Outstanding performance comes from a deep understanding & ability to execute the foundational skills.
About the training
The training uses a computer-based simulator that models a real service operations environment, with real operations management challenges. Participants are divided into teams and placed in control of a failing operation. You then face the challenge of turning the business around using the Active Operations Management (AOM) techniques taught during the training.
Specifically, participants are taught, and given the opportunity to put into practice, how to meet a balanced set of targets, cost quality and service target using the following management disciplines:
for
SERVICE OPS LEADERS,
FROM TEAM LEADERS
TO SENIOR MANAGERS
BANKING
INSURANCE
BPOs
Course information
The courses are open and payable per attendee. Each course will have 9-15 attendees from a mix of companies. The course will run Tuesday to Friday, 9-5 daily (with a 4pm finish on Friday to allow for travel).
The course offers a fantastic networking opportunity. You will meet like-minded peers from across organizations and industries providing a great way to exchange experiences and an opportunity to take away even more learnings!
Dates and venues
New dates coming soon.
Simply complete the form to register your interest
An ActiveOps Representative will be in touch to advise of costs and finalizing your booking.
