• Implementation Coaches/Consultants

    Location: Remote - India only (preferably Bangalore, Mumbai, Pune, Hyderabad, Chennai, Delhi)

    Working hours: US Daylight Hours

    Salary: Depending on experience

    Job type: Full Time, Permanent

    Benefits: Health Insurance, Gratuity


    The Role

    Implementation Coaches/Consultants at ActiveOps play a crucial role in delivering a range of solutions to our clients, through implementation projects, leadership coaching, training, and other interventions that are geared toward improving operational and management capability.


    Certification & Development

    The Coach Certification process has been carefully designed to provide a structured learning and development framework to develop and assess the skills, competencies, and behaviors required to progress from Implementation Coach/Consultant to Lead Performance Coach/Consultant. As a Implementation Coach/Consultant, you will be required to attain a Level 2 Certificate, with the potential for future development towards Level 3 and 4.


    ActiveOps Coach Certification levels are as follows:


    Level 1 Implementation Coach/Consultant

    Coach is trained in the AOM method and equipped with the knowledge and skills to deliver elements of an implementation project with support.


    Level 2 Implementation Coach/Consultant

    Coach can deliver training and coaching interventions to middle managers throughout an implementation project.


    Level 3 Senior Implementation Coach/Consultant

    Coach can deliver training and coaching interventions to senior managers, lead small scale implementation projects and manage a team of Level 1 and 2 coaches throughout.


    Level 4 Lead Implementation Coach/Consultant

    Coach is a Subject Matter Expert and can lead large-scale, complex implementation projects and manage a team of Level 1-3 coaches throughout.


    Duties and responsibilities:

    • Providing coaching and mentoring on a one-to-one and group basis, focused on enhancing both individual and operational performance using Workware within the overall framework of the AOM approach. In-person and virtually delivered as appropriate.
    • Delivering virtual classroom training for front line managers
    • Building relationships with clients to implement change effectively in order to drive sustainable business benefits
    • Supporting the activities of the Lead Coach/Delivery Manager to introduce and support new processes in line with an agreed ActiveOps management solution and related project plans
    • Supporting the implementation coaching team activities to ensure successful achievement of agreed deliverables, on time and within budget
    • Completion and presentation of data analysis and project reporting
    • Management of own development and achievement of certification milestones

    Required Skills/Experience:

    • Excellent written and oral communication skills
    • Excellent presentation and facilitation skills
    • A proven track record in training, coaching, and successfully supporting change
    • Ability to effectively engage learners in a virtual environment
    • Strong numeracy skills
    • Ability to be pragmatic, resilient and innovative in problem solving and issue resolution

    Desirable Skills/Experience:

    • Degree education preferred
    • Coaching qualification preferred
    • Experience of working in different industries and sectors
    • Experience in Learning & Development, line management &/or operations would be highly beneficial.

    Required Personal Competencies:

    • Ability to build and maintain positive relationships with all Team Leader and Middle Management Communities
    • Ability to communicate ideas and use different strategies for influencing and achieving results
    • Aptitude for coaching and supporting others to achieve outcomes
    • Resilience, adaptability & self-motivation
    • Ability to understand and troubleshoot basic software technical issues
    • Commitment to continual self-improvement and development

    To apply, please send your CV and covering letter to Lauren Dudman at enquiries@activeops.com



    Apply now

  • Implementation Coaches/Consultants

    Location: Remote - US and Canada only

    Salary: Depending on experience

    Job type: Full Time, Permanent

    Benefits: 401 (k) eligible, Health, Dental and Life Insurance with option to add partners, children and families, 15 days annual leave


    The Role

    Implementation Coaches/Consultants at ActiveOps play a crucial role in delivering a range of solutions to our clients, through implementation projects, leadership coaching, training, and other interventions that are geared toward improving operational and management capability.


    Certification & Development

    The Coach Certification process has been carefully designed to provide a structured learning and development framework to develop and assess the skills, competencies, and behaviors required to progress from Implementation Coach/Consultant to Lead Performance Coach/Consultant. As a Implementation Coach/Consultant, you will be required to attain a Level 2 Certificate, with the potential for future development towards Level 3 and 4.


    ActiveOps Coach Certification levels are as follows:


    Level 1 Implementation Coach/Consultant

    Coach is trained in the AOM method and equipped with the knowledge and skills to deliver elements of an implementation project with support.


    Level 2 Implementation Coach/Consultant

    Coach can deliver training and coaching interventions to middle managers throughout an implementation project.


    Level 3 Senior Implementation Coach/Consultant

    Coach can deliver training and coaching interventions to senior managers, lead small scale implementation projects and manage a team of Level 1 and 2 coaches throughout.


    Level 4 Lead Implementation Coach/Consultant

    Coach is a Subject Matter Expert and can lead large-scale, complex implementation projects and manage a team of Level 1-3 coaches throughout.


    Duties and responsibilities:

    • Providing coaching and mentoring on a one-to-one and group basis, focused on enhancing both individual and operational performance using Workware within the overall framework of the AOM approach. In-person and virtually delivered as appropriate.
    • Delivering virtual classroom training for front line managers
    • Building relationships with clients to implement change effectively in order to drive sustainable business benefits
    • Supporting the activities of the Lead Coach/Delivery Manager to introduce and support new processes in line with an agreed ActiveOps management solution and related project plans
    • Supporting the implementation coaching team activities to ensure successful achievement of agreed deliverables, on time and within budget
    • Completion and presentation of data analysis and project reporting
    • Management of own development and achievement of certification milestones

    Required Skills/Experience:

    • Excellent written and oral communication skills
    • Excellent presentation and facilitation skills
    • A proven track record in training, coaching, and successfully supporting change
    • Ability to effectively engage learners in a virtual environment
    • Strong numeracy skills
    • Ability to be pragmatic, resilient and innovative in problem solving and issue resolution

    Desirable Skills/Experience:

    • Degree education preferred
    • Coaching qualification preferred
    • Experience of working in different industries and sectors
    • Experience in Learning & Development, line management &/or operations would be highly beneficial.

    Required Personal Competencies:

    • Ability to build and maintain positive relationships with all Team Leader and Middle Management Communities
    • Ability to communicate ideas and use different strategies for influencing and achieving results
    • Aptitude for coaching and supporting others to achieve outcomes
    • Resilience, adaptability & self-motivation
    • Ability to understand and troubleshoot basic software technical issues
    • Commitment to continual self-improvement and development

    To apply, please send your CV and covering letter to Lauren Dudman at enquiries@activeops.com



    Apply now

  • Junior Product Owner

    Location: Dallas, US

    Salary: $68k per annum

    Job type: Full Time, Permanent

    Reporting to:Product Owner


    Junior Product Owner is responsible for owning the Product Development process for one or more products on Workware+ platform. As a person you are curious, logical, analytical and love crafting solutions for complex problems.

    The successful candidate will be expected to identify requirements right for the Product by liaising with Product Managers and pass them onto the development teams in a clear and comprehensive manner whilst working in a growing agile environment.


    Duties and responsibilities:

    • Spearhead end-to-end agile development process for all owned Products
    • Work with Product Managers to shape Product Roadmap and conceptualise new requirements
    • Work with Solutions Team, which includes Product Owners, UI/UX Designers & Tech Authors, to constantly innovate consistent solutions that fit customer needs
    • Manage and prioritise development backlog
    • Clearly articulate customer needs to the Development Team
    • Support Development Team with answers they need from rest of the business to deliver a successful Product
    • Manage sprint commitments and communicate sprint status to stakeholders
    • Manage new requirements in customer support queue for Products owned

    Required Skills/Experience:

    • One to two years of experience in Agile Software Development as a Product Owner, Business Analyst or Quality Assurance Analyst
    • Product mindset with heart at delivering the best for our customers
    • Ability to understand the big picture and break it down into sizeable chunks for development
    • Strong analytical and problem-solving skills
    • Excellent communication skills
    • Familiarity with good UX practices for software applications

    To apply, please send your CV and covering letter to Lauren Dudman at enquiries@activeops.com



    Apply now

Working at ActiveOps.

Don't take our words for it, hear theirs.

Who is ActiveOps.

Since 2005, ActiveOps has been enabling organisations to improve their operational efficiency by helping managers and teams deliver their best possible performance. ActiveOps provides cloud-based software and services to meet the increasing market demand for back office workforce optimisation.

Workware+, our cloud-based software, is purpose-built for the back office to quantify work and time, manage capacity, and measure productivity for people and robots.

It enables capacity to be optimized, reducing costs and improving service delivery across diverse and complex back office operations.

The Active Operations Management (AOM) method enables teams to collaborate and sustain higher performance through a consistent management framework. Better communication and improved control results in increased staff engagement and well-being.

ActiveOps operates across the globe from offices in the UK, Australia, India, South Africa and North America, supporting back office and shared service operations in financial services, shared service centres, government organisations and Business Process Outsourcers (BPOs).

Have a question?

Contact one of our experts at managedifferently@activeops.com

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