• System Support Technician

    Location: Reading

    Salary: 35k-40k, depending on experience

    Job type: Full Time, Permanent

    Reporting to: System Administrator

    Benefits: ActiveOps standard benefits*


    The Role

    ActiveOps has its headquarters in central Reading with subsidiary businesses in Australia, Africa, US, Canada, India & Ireland.

    ActiveOps have recently implemented Microsoft Dynamics 365 (Customer Engagement and Business Central) and this newly created role is to support the business in delivering on the strategic aim to ensure the system helps drive business performance. This position involves partnering with owners of the systems and third-party consultants on the administration and development where appropriate of SharePoint and MS Dynamics working closely with the responsible and accountable owners of each area of the systems.


    Responsibilities:

    • Provide face to face and online support to all users of the systems
    • Monitor the system support desk
    • System administration and troubleshooting as required
    • Maintain system hygiene
    • Document and maintain business processes for all areas in consultation with the system owners and champions

    Microsoft Dynamics:

    • Raise support requests with Dynamics partners as required
    • Create and manage new entities and ensure they are set up on a timely and accurate basis (Users, Resources, Projects)
    • Maintain system metadata to ensure entities provide accurate reporting data
    • Monitor the integration of data through the Dynamics systems in consultation with our Dynamics partners
    • Assist in the development of reporting capabilities from the Dynamics platform and manage a standard set of reports that provide insight to the business operations

    Microsoft SharePoint:

    • Build new implementation and sales sites as per requests for new customers
    • Provide guidance and support to the Product team as they build and innovate ActiveOps products

    Must have:

    • SharePoint administration knowledge
    • Microsoft Dynamics administration knowledge
    • Great communication
    • Good team player who can operate across functions and regions
      Self-starter attitude with a willingness to dig into detail and question business processes


    To apply, please send your CV and covering letter to Lauren Dudman at enquiries@activeops.com



    Apply now



    *ActiveOps Standard Benefits

    • 5.5% Employer pension contribution (with potential additional 0.5% from matching employee contributions) 
    • Annual bonus (not guaranteed, based on company profit and performance)
    • Death in service cover (3 x salary) 
    • 25 days holiday (pro-rata) 
    • 20 days full sick pay
    • Private medical insurance
    • An Employee Assistance Programme (EAP)
    • Flexible working
    • Cycle to work scheme
    • Christmas shut down
    • One day a year paid charity/volunteering day
    • Free eye test vouchers
    • Free snacks and drinks in the office

  • Implementation Coaches/Consultants

    Location: Remote - India only (preferably Bangalore, Mumbai, Pune, Hyderabad, Chennai, Delhi)

    Working hours: US Daylight Hours

    Salary: Depending on experience

    Job type: Full Time, Permanent

    Benefits: Health Insurance, Gratuity


    The Role

    Implementation Coaches/Consultants at ActiveOps play a crucial role in delivering a range of solutions to our clients, through implementation projects, leadership coaching, training, and other interventions that are geared toward improving operational and management capability.


    Certification & Development

    The Coach Certification process has been carefully designed to provide a structured learning and development framework to develop and assess the skills, competencies, and behaviors required to progress from Implementation Coach/Consultant to Lead Performance Coach/Consultant. As a Implementation Coach/Consultant, you will be required to attain a Level 2 Certificate, with the potential for future development towards Level 3 and 4.


    ActiveOps Coach Certification levels are as follows:


    Level 1 Implementation Coach/Consultant

    Coach is trained in the AOM method and equipped with the knowledge and skills to deliver elements of an implementation project with support.


    Level 2 Implementation Coach/Consultant

    Coach can deliver training and coaching interventions to middle managers throughout an implementation project.


    Level 3 Senior Implementation Coach/Consultant

    Coach can deliver training and coaching interventions to senior managers, lead small scale implementation projects and manage a team of Level 1 and 2 coaches throughout.


    Level 4 Lead Implementation Coach/Consultant

    Coach is a Subject Matter Expert and can lead large-scale, complex implementation projects and manage a team of Level 1-3 coaches throughout.


    Duties and responsibilities:

    • Providing coaching and mentoring on a one-to-one and group basis, focused on enhancing both individual and operational performance using Workware within the overall framework of the AOM approach. In-person and virtually delivered as appropriate.
    • Delivering virtual classroom training for front line managers
    • Building relationships with clients to implement change effectively in order to drive sustainable business benefits
    • Supporting the activities of the Lead Coach/Delivery Manager to introduce and support new processes in line with an agreed ActiveOps management solution and related project plans
    • Supporting the implementation coaching team activities to ensure successful achievement of agreed deliverables, on time and within budget
    • Completion and presentation of data analysis and project reporting
    • Management of own development and achievement of certification milestones

    Required Skills/Experience:

    • Excellent written and oral communication skills
    • Excellent presentation and facilitation skills
    • A proven track record in training, coaching, and successfully supporting change
    • Ability to effectively engage learners in a virtual environment
    • Strong numeracy skills
    • Ability to be pragmatic, resilient and innovative in problem solving and issue resolution

    Desirable Skills/Experience:

    • Degree education preferred
    • Coaching qualification preferred
    • Experience of working in different industries and sectors
    • Experience in Learning & Development, line management &/or operations would be highly beneficial.

    Required Personal Competencies:

    • Ability to build and maintain positive relationships with all Team Leader and Middle Management Communities
    • Ability to communicate ideas and use different strategies for influencing and achieving results
    • Aptitude for coaching and supporting others to achieve outcomes
    • Resilience, adaptability & self-motivation
    • Ability to understand and troubleshoot basic software technical issues
    • Commitment to continual self-improvement and development

    To apply, please send your CV and covering letter to Lauren Dudman at enquiries@activeops.com



    Apply now

  • Implementation Coaches/Consultants

    Location: Remote - US and Canada only

    Salary: Depending on experience

    Job type: Full Time, Permanent

    Benefits: 401 (k) eligible, Health, Dental and Life Insurance with option to add partners, children and families, 15 days annual leave


    The Role

    Implementation Coaches/Consultants at ActiveOps play a crucial role in delivering a range of solutions to our clients, through implementation projects, leadership coaching, training, and other interventions that are geared toward improving operational and management capability.


    Certification & Development

    The Coach Certification process has been carefully designed to provide a structured learning and development framework to develop and assess the skills, competencies, and behaviors required to progress from Implementation Coach/Consultant to Lead Performance Coach/Consultant. As a Implementation Coach/Consultant, you will be required to attain a Level 2 Certificate, with the potential for future development towards Level 3 and 4.


    ActiveOps Coach Certification levels are as follows:


    Level 1 Implementation Coach/Consultant

    Coach is trained in the AOM method and equipped with the knowledge and skills to deliver elements of an implementation project with support.


    Level 2 Implementation Coach/Consultant

    Coach can deliver training and coaching interventions to middle managers throughout an implementation project.


    Level 3 Senior Implementation Coach/Consultant

    Coach can deliver training and coaching interventions to senior managers, lead small scale implementation projects and manage a team of Level 1 and 2 coaches throughout.


    Level 4 Lead Implementation Coach/Consultant

    Coach is a Subject Matter Expert and can lead large-scale, complex implementation projects and manage a team of Level 1-3 coaches throughout.


    Duties and responsibilities:

    • Providing coaching and mentoring on a one-to-one and group basis, focused on enhancing both individual and operational performance using Workware within the overall framework of the AOM approach. In-person and virtually delivered as appropriate.
    • Delivering virtual classroom training for front line managers
    • Building relationships with clients to implement change effectively in order to drive sustainable business benefits
    • Supporting the activities of the Lead Coach/Delivery Manager to introduce and support new processes in line with an agreed ActiveOps management solution and related project plans
    • Supporting the implementation coaching team activities to ensure successful achievement of agreed deliverables, on time and within budget
    • Completion and presentation of data analysis and project reporting
    • Management of own development and achievement of certification milestones

    Required Skills/Experience:

    • Excellent written and oral communication skills
    • Excellent presentation and facilitation skills
    • A proven track record in training, coaching, and successfully supporting change
    • Ability to effectively engage learners in a virtual environment
    • Strong numeracy skills
    • Ability to be pragmatic, resilient and innovative in problem solving and issue resolution

    Desirable Skills/Experience:

    • Degree education preferred
    • Coaching qualification preferred
    • Experience of working in different industries and sectors
    • Experience in Learning & Development, line management &/or operations would be highly beneficial.

    Required Personal Competencies:

    • Ability to build and maintain positive relationships with all Team Leader and Middle Management Communities
    • Ability to communicate ideas and use different strategies for influencing and achieving results
    • Aptitude for coaching and supporting others to achieve outcomes
    • Resilience, adaptability & self-motivation
    • Ability to understand and troubleshoot basic software technical issues
    • Commitment to continual self-improvement and development

    To apply, please send your CV and covering letter to Lauren Dudman at enquiries@activeops.com



    Apply now

Working at ActiveOps.

Don't take our words for it, hear theirs.

Who is ActiveOps.

Since 2005, ActiveOps has been enabling organisations to improve their operational efficiency by helping managers and teams deliver their best possible performance. ActiveOps provides cloud-based software and services to meet the increasing market demand for back office workforce optimisation.

Workware+, our cloud-based software, is purpose-built for the back office to quantify work and time, manage capacity, and measure productivity for people and robots.

It enables capacity to be optimized, reducing costs and improving service delivery across diverse and complex back office operations.

The Active Operations Management (AOM) method enables teams to collaborate and sustain higher performance through a consistent management framework. Better communication and improved control results in increased staff engagement and well-being.

ActiveOps operates across the globe from offices in the UK, Australia, India, South Africa and North America, supporting back office and shared service operations in financial services, shared service centres, government organisations and Business Process Outsourcers (BPOs).

Have a question?

Contact one of our experts at managedifferently@activeops.com

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