• Junior Product Owner

    Location: Dallas, US

    Salary: $68k per annum

    Job type: Full Time, Permanent

    Reporting to:Product Owner


    Junior Product Owner is responsible for owning the Product Development process for one or more products on Workware+ platform. As a person you are curious, logical, analytical and love crafting solutions for complex problems.

    The successful candidate will be expected to identify requirements right for the Product by liaising with Product Managers and pass them onto the development teams in a clear and comprehensive manner whilst working in a growing agile environment.


    Duties and responsibilities:

    • Spearhead end-to-end agile development process for all owned Products
    • Work with Product Managers to shape Product Roadmap and conceptualise new requirements
    • Work with Solutions Team, which includes Product Owners, UI/UX Designers & Tech Authors, to constantly innovate consistent solutions that fit customer needs
    • Manage and prioritise development backlog
    • Clearly articulate customer needs to the Development Team
    • Support Development Team with answers they need from rest of the business to deliver a successful Product
    • Manage sprint commitments and communicate sprint status to stakeholders
    • Manage new requirements in customer support queue for Products owned

    Required Skills/Experience:

    • One to two years of experience in Agile Software Development as a Product Owner, Business Analyst or Quality Assurance Analyst
    • Product mindset with heart at delivering the best for our customers
    • Ability to understand the big picture and break it down into sizeable chunks for development
    • Strong analytical and problem-solving skills
    • Excellent communication skills
    • Familiarity with good UX practices for software applications

    To apply, please send your CV and covering letter to Lauren Dudman at enquiries@activeops.com



    Apply now

  • Product Marketing Manager

    Location: Reading, UK

    Salary: £40k per annum

    Job type: Full Time, Permanent

    Reporting to: Senior Vice President Marketing


    We are looking for a Product Marketing Manager to lead our outbound marketing activities. You’ll be responsible for presenting our products in ways that will strengthen our brand and boost sales.

    For this role, you will be a creative and quantitative thinker. You should be familiar with various product marketing techniques, like email campaigns, content strategies (eBooks, Whitepapers, etc), and pricing strategies.

    Your goal will be to develop and implement the most profitable plans to position and promote our products.


    Duties and responsibilities:

    • Study company products
    • Translate technical details into benefits for the user
    • Follow and analyze market trends to position products
    • Follow and analyze competitors to create successful sales battle card messages
    • Develop product marketing strategies (pricing, advertising, product launching)
    • Craft compelling messages across marketing channels (landing pages, ad campaigns)
    • Work with various teams (design, content, acquisition, product, sales) to implement strategies
    • Test marketing product features, releases and ad copy
    • Evaluate projects using relevant KPIs and feedback from existing and prospective customers

    Required Skills/Experience:

    • Proven experience as a Product Marketing Manager
    • Background in design and copywriting is a plus
    • Experience in market analysis
    • Familiar with product marketing tactics (e.g. integrated marketing campaigns)
    • Working knowledge of web analytics tools (Google Analytics, WebTrends)
    • Excellent communication skills
    • A keen eye for detail
    • Creativity
    • Analytical mind and strong quantitative skills
    • BSc/BA in Marketing, Communications or similar field
    • Pragmatic Marketing credentials is a plus

    To apply, please send your CV and covering letter to Lauren Dudman at enquiries@activeops.com



    Apply now

  • Database Administrator (x2)

    Location: Reading, UK

    Salary: £40k - £45k per annum

    Job type: Full Time, Permanent

    Reporting to: Infrastructure Lead


    As a Database administrator, you will be versatile with varied skills in different, relatable aspects such as SQL Database Administration, performance tuning & troubleshooting, SSRS, SSIS. You will be applying your knowledge to meet the changing, growing and evolving systems within this highly successful organisation. This is an amazing opportunity for someone who's looking to work for a driven, rapidly growing company with a passion for database administration to learn and develop invaluable skills as well as lead on projects and work with new and exciting technologies.

    You’ll be a crucial player in a team of 2 DBA’s supporting our global infrastructure ensuring in its smooth operation and keeping us up to date on best practices.

    Around you will be our Product and Delivery teams who know all there is to know about the world of operations management, and although you’ll come to know much of that yourself you’ll draw heavily on them. You’ll also build on a strong working relationship with Microsoft and you’ll make friends and earn the respect of their technical teams as you go.


    Essential Knowledge or Skills

    • Experience in Database Administration in SQL Server versions 2012 to 2020
    • Experience in troubleshooting and resolving database integrity issues, performance issues, blocking and deadlocking issues, replication issues, log shipping issues, connectivity issues, security issues, reporting services, etc.
    • Experience in Performance Tuning, Query Optimization, using Performance Monitor, SQL Profiler and other related monitoring and troubleshooting tools.
    • Ability to detect and troubleshoot SQL Server related CPU, memory, I/O, disk space and other resource contention.
    • Strong knowledge of backups, restores, recovery models, database shrink operations, DBCC commands, Clustering, Database mirroring, Replication.
    • Strong knowledge of how indexes, index management, integrity checks, configuration, patching. How statistics work, how indexes are stored, how they can be created and managed effectively.
    • SQL Development – ability to write and troubleshoot SQL Code and design (stored procs, functions, tables, views, triggers, indexes, constraints)

    What does a strong candidate look like?

    • Great analytical mindset.
    • The ability to pick up new skills quickly.
    • Methodological approach to troubleshooting.
    • Experience/interest in MS Azure SQL working with a PaaS set up.
    • Smart and pro-active.
    • T-SQL experience.
    • Ideally, you will have a degree level qualification, but this is not essential. Industry recognised qualifications, or the willingness to obtain them, would also be beneficial such as MCSE, MCSA etc.

    To apply, please send your CV and covering letter to Lauren Dudman at enquiries@activeops.com



    Apply now

  • Technical Support Analysts / Specialists L1 (x2)

    Location: Dallas, USA

    Salary: Up to $90k per annum

    Job type: Full Time, Permanent

    Reporting to: Vice President Quality Assurance and Customer Service


    Working within a global technical support function, you are to work on supporting customers with application issues and manage and monitor tickets through their life cycle. Doing so will involve working closely with other areas in the technical function, including senior technical support, infrastructure and development to ensure the best possible outcomes for our clients. The successful candidate for this role will have a strong command of the company’s customer service policies, be well-trained in product knowledge and have a grasp of technologies used in the business, ensuring accurate assistance to customers.


    Key responsibilities

    • Support business provided application and the administration of the learning and development platform.
    • Identifying, gathering and validating customer needs, answering incoming requests with a high level of professionalism, establishing a positive rapport with each customer, and acting as an ambassador for ActiveOps.
    • Identify the correct SLA for each customer ticket and monitor resolution progress to ensure that the SLA is met for each ticket, following up with ticket assignees (who may be in other teams) where necessary, and ensure that the customer or user is kept fully updated throughout its lifecycle.
    • When required, identify the correct resolution group for each customer ticket and ensure that clear and concise information is recorded on the individual ticket to assist swift resolution.
    • Maintain integrity of/ support clients using a ticket management tool (online and phone).
    • Gather diagnostic information for analysis, setup test environments for customer issues.
    • Troubleshoot software issues at application and O/S level.
    • Troubleshoot network and applications to identify and correct malfunctions and other operational difficulties.
    • Be sufficiently expert in the data in the system to identify when something isn't right; identify how to fix it and/or identify the root cause of why it ended up wrong.
    • Provide support to systems users on a variety of issues with internal and external applications.
    • Working closely with team to provide technical solutions when required.

    Clients

    • Working closely with Customer Services, Technical Support, Level 3 Technical Support and other teams.
    • Service and support our global, 24/7 customer base.

    Company

    • Ensure our Information Security Management System is adhered to within your areas of responsibility, including awareness of and compliance with applicable local, national and regional laws across all our regions.

    Knowledge and Experience (essential)

    • Prior experience of a customer services environment, preferably in a B2B technology environment
    • Outstanding oral and written communication skills
    • Self-motivated with a willingness to learn and adapt to any new change or situation
    • Process driven with the ability to be innovative
    • Able to digest data, analyses issues, communicate and coordinate the team for successful outcomes
    • Excellent Inter-personal skills; ability to communicate with customers at all levels
    • Must be able and willing to work occasional weekends, early mornings or evenings or shifts

    Knowledge and Experience (desirable)

    • 1+ years of relevant work experience
    • Knowledge of various databases, MySQL, SQL Server, Oracle, Postgres
    • Knowledge of Windows browsers and JavaScript
    • Knowledge of Linux administration (command line sysadmin functions)
    • Knowledge of Windows systems and architectures
    • Knowledge of Microsoft Office applications

    Competencies


      People:

    • Customer Focus
    • Effective Communication – written and verbal
    • Team Player/Contributor
    • Judgment:

    • Problem Solving
    • Initiative
    • Willingness to learn
    • Outcomes:

    • Discipline, Attention to Detail, Stretch
    • Accountability
    • Innovation
    • Drive:

    • Learning & Self Development
    • Adaptability
    • Focus
    • Can do attitude

    To apply, please send your CV and covering letter to Lauren Dudman at enquiries@activeops.com



    Apply now

Working at ActiveOps.

Don't take our words for it, hear theirs.

Who is ActiveOps.

Since 2005, ActiveOps has been enabling organisations to improve their operational efficiency by helping managers and teams deliver their best possible performance. ActiveOps provides cloud-based software and services to meet the increasing market demand for back office workforce optimisation.

Workware™, our cloud-based software, is purpose-built for the back office to quantify work and time, manage capacity, and measure productivity for people and robots.

It enables capacity to be optimized, reducing costs and improving service delivery across diverse and complex back office operations.

The Active Operations Management (AOM™) method enables teams to collaborate and sustain higher performance through a consistent management framework. Better communication and improved control results in increased staff engagement and well-being.

ActiveOps operates across the globe from offices in the UK, Australia, India, South Africa and North America, supporting back office and shared service operations in financial services, shared service centres, government organisations and Business Process Outsourcers (BPOs).

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