• Junior UI/UX Designer

    Location: Reading, UK - Temporarily remote due to Covid-19. Upon return to normal working conditions, you will be based in the Reading Office.

    Salary: £28k - £30k per annum, depending on skills and experience

    Job type: Full Time, Permanent, 37hrs/week

    Reporting to:Digital Experience Team Manager


    The Junior UI/UX designer will be responsible for supporting and assisting the Senior UI/UX designer in delivering innovative and user-centric designs for our Workware+ software solution working alongside Product and Technology Teams.

    The successful candidate will be expected to create visually stunning designs that are simple and intuitive to use. Working within the Digital Experience Team, the Junior UI/UX Designer will be comfortable in talking through visuals, evolving ideas, and helping to provide solutions that meet the requirements of the client and internal development teams in line with branding and corporate identity standards.


    Duties and responsibilities:

    • Aid the Senior UI/UX designer to help drive the end-user experience including all interaction and visual design.
    • Gather feature requirements from Product Managers, Product Owners and the Senior UI/UX designer to collaborate with developers and QA to refine designs.
    • Help to create workflows that meet product specifications which result in a positive user-experience.
    • Provide mock-ups to help communicate design concepts for presentation to internal teams and stakeholders.
    • Assist the Senior UI/UX designer in usability testing and design reviews utilising internal and external user forums.
    • Help to design and build graphic UI elements such as menus, tabs, widgets and to conduct layout adjustments based on internal & external feedback.
    • Identify and troubleshoot UX issues and collaborate with the Senior UI/UX designer to find solutions.

    Required Skills/Experience:

    • Knowledge of HTML/CSS/Web Technologies (you do not need to be a developer though!).
    • Knowledge and experience in Axure RP, Adobe XD and other wireframing and prototyping tools.
    • Proficiency in Photoshop/Illustrator etc.
    • Ability to sketch low fidelity prototypes (i.e., pen and paper or whiteboard sketching).
    • Excellent product design, interaction design and visual design skills.
    • Innovative and adaptive mindset towards new technologies.
    • Capability to work with colleagues at all levels of the organisation and across multiple time zones.
    • Strong communication skills.

    Desired Skills/Experience:

    • Experience of working within an Agile Development environment.
    • Experience in building and shipping applications or software.
    • Must be able to think strategically about design and understand and contribute to product strategy and vision.
    • At least 2 years industry experience.

    To apply, please send your CV and covering letter to Lauren Dudman at enquiries@activeops.com



    Apply now

  • Junior Product Owner

    Location: Dallas, US

    Salary: $68k per annum

    Job type: Full Time, Permanent

    Reporting to:Product Owner


    Junior Product Owner is responsible for owning the Product Development process for one or more products on Workware+ platform. As a person you are curious, logical, analytical and love crafting solutions for complex problems.

    The successful candidate will be expected to identify requirements right for the Product by liaising with Product Managers and pass them onto the development teams in a clear and comprehensive manner whilst working in a growing agile environment.


    Duties and responsibilities:

    • Spearhead end-to-end agile development process for all owned Products
    • Work with Product Managers to shape Product Roadmap and conceptualise new requirements
    • Work with Solutions Team, which includes Product Owners, UI/UX Designers & Tech Authors, to constantly innovate consistent solutions that fit customer needs
    • Manage and prioritise development backlog
    • Clearly articulate customer needs to the Development Team
    • Support Development Team with answers they need from rest of the business to deliver a successful Product
    • Manage sprint commitments and communicate sprint status to stakeholders
    • Manage new requirements in customer support queue for Products owned

    Required Skills/Experience:

    • One to two years of experience in Agile Software Development as a Product Owner, Business Analyst or Quality Assurance Analyst
    • Product mindset with heart at delivering the best for our customers
    • Ability to understand the big picture and break it down into sizeable chunks for development
    • Strong analytical and problem-solving skills
    • Excellent communication skills
    • Familiarity with good UX practices for software applications

    To apply, please send your CV and covering letter to Lauren Dudman at enquiries@activeops.com



    Apply now

  • Product Manager

    Location: Reading, UK - Temporarily remote due to Covid-19. Upon return to normal working conditions, you will be based in the Reading Office.

    Salary: Up to £70k per annum, depending on skills and experience

    Job type: Full Time, Permanent, 37hrs/week

    Reporting to: Head of Product


    ActiveOps is looking for an experienced, talented Product Manager to join and help us shape our product. You’ll be a part of an energetic, fast-paced team and work closely with IT, Design, Marketing and Sales to map the direction of the product and roll-out features that drive business goals.

    We are looking for someone who can work across the entire product development cycle – customer research, UX discovery, hypothesis definition, wireframing, sprint planning and product marketing.

    In this role you will develop products by identifying potential solutions, conduct market research generate product requirements, determine specifications, production timetables, pricing, and time-integrated plans for product introduction and develop go-to-market strategies.

    To be successful in this role, you should be able to identify user’s needs and work with cross-functional teams to manage product releases. Ultimately, you’ll help us roll-out products that deliver our company’s vision.


    Duties and responsibilities:

    • Take lead as the Product Manager with an overall responsibility for the success of your product.
    • Define product vision, roadmap, growth opportunities, gather and evaluate ideas and opinions.
    • Research and analyse market, the users, and the roadmap for the product.
    • Follow our competitors and the industry.
    • Define go-to-market plans and product pricing, cost structure while managing one of more budgets.
    • Represent the customer (be a proxy) within the development process.
    • Plan and prioritize product feature backlog and development for the product.
    • Assess value, develop cases, and prioritize stories, epics and themes to ensure work focuses on those with maximum value that are aligned with product strategy.

    Required Skills/Experience:

    • Previous working experience as a Product Manager for 3 year(s) in tech led companies with preference to SaaS based propositions.
    • Hands-on experience managing all stages of the product life cycle.
    • Batchelors Degree in Product Management similar relevant field.
    • Preferred experience working in business operations or IT, but not limited to.
    • Outstanding communication, presentation and leadership skills.
    • Excellent organizational and time management skills.
    • Sharp analytical and problem-solving skills.
    • Creative thinker with a vision.
    • Attention to details.

    To apply, please send your CV and covering letter to Lauren Dudman at enquiries@activeops.com



    Apply now

  • Product Marketing Manager

    Location: Reading, UK

    Salary: £40k per annum

    Job type: Full Time, Permanent

    Reporting to: Senior Vice President Marketing


    We are looking for a Product Marketing Manager to lead our outbound marketing activities. You’ll be responsible for presenting our products in ways that will strengthen our brand and boost sales.

    For this role, you will be a creative and quantitative thinker. You should be familiar with various product marketing techniques, like email campaigns, content strategies (eBooks, Whitepapers, etc), and pricing strategies.

    Your goal will be to develop and implement the most profitable plans to position and promote our products.


    Duties and responsibilities:

    • Study company products
    • Translate technical details into benefits for the user
    • Follow and analyze market trends to position products
    • Follow and analyze competitors to create successful sales battle card messages
    • Develop product marketing strategies (pricing, advertising, product launching)
    • Craft compelling messages across marketing channels (landing pages, ad campaigns)
    • Work with various teams (design, content, acquisition, product, sales) to implement strategies
    • Test marketing product features, releases and ad copy
    • Evaluate projects using relevant KPIs and feedback from existing and prospective customers

    Required Skills/Experience:

    • Proven experience as a Product Marketing Manager
    • Background in design and copywriting is a plus
    • Experience in market analysis
    • Familiar with product marketing tactics (e.g. integrated marketing campaigns)
    • Working knowledge of web analytics tools (Google Analytics, WebTrends)
    • Excellent communication skills
    • A keen eye for detail
    • Creativity
    • Analytical mind and strong quantitative skills
    • BSc/BA in Marketing, Communications or similar field
    • Pragmatic Marketing credentials is a plus

    To apply, please send your CV and covering letter to Lauren Dudman at enquiries@activeops.com



    Apply now

Working at ActiveOps.

Don't take our words for it, hear theirs.

Who is ActiveOps.

Since 2005, ActiveOps has been enabling organisations to improve their operational efficiency by helping managers and teams deliver their best possible performance. ActiveOps provides cloud-based software and services to meet the increasing market demand for back office workforce optimisation.

Workware+, our cloud-based software, is purpose-built for the back office to quantify work and time, manage capacity, and measure productivity for people and robots.

It enables capacity to be optimized, reducing costs and improving service delivery across diverse and complex back office operations.

The Active Operations Management (AOM) method enables teams to collaborate and sustain higher performance through a consistent management framework. Better communication and improved control results in increased staff engagement and well-being.

ActiveOps operates across the globe from offices in the UK, Australia, India, South Africa and North America, supporting back office and shared service operations in financial services, shared service centres, government organisations and Business Process Outsourcers (BPOs).

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Contact one of our experts at managedifferently@activeops.com

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