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Are you looking for a role in which you can achieve more? Do you want to help us drive a revolution in service operations?

Apply for a role today, and let’s see what we can do together.

We are looking for talent to help us drive growth, support our much-loved customers, and develop products and services that will help our customers shine.

We are a vibrant, inclusive company operating across the globe from offices in the UK, Australia, India, South Africa and North America. Depending on the role and the location, you will be able to work from home and/or the office.

Group HR Manager

Location:  Reading, Berkshire

Salary:  £55,000 – £65,000 (DOE) plus benefits

Job type:  Full-time

Reporting to:  Head of Strategy & Corporate Development


About Us

ActiveOps provides Decision Intelligence software to help service operations make better decisions – faster. The Company’s AI-powered SaaS solutions are underpinned by 15+ years of operational data and its AOM methodology that’s proven to improve operations management decision-making.

With Decision Intelligence, ActiveOps’ customers deliver MORE – release 20%+ capacity within the first 12 months and boost productivity by 30%+ leading to MORE business impact. Customer turnaround times are improved substantially, costs are reduced, SLAs are met, and employees are happier and more engaged.

The Company has over 180 employees, serving a global customer base of over 80 enterprise customers from offices in the UK, Ireland, USA, Australia, India, and South Africa. The Group’s customers are predominantly in the banking, insurance, healthcare administration, and business process outsourcing (BPO) sectors, including Nationwide, TD Bank, Elevance, and DXC Technology.

Today, in 2024, we continue to push the boundaries for service operations teams and as a result of continued growth, we are now looking for a Group HR Manager.

The Role

As the Group HR Manager, you will be responsible for all aspects of HR services for our UK and overseas team members in the US, Canada, Ireland, South Africa, India, and Australia.  Reporting to the Head of Group Operations, you will lead the day-to-day activities of the HR function and will be responsible for developing the Group’s HR plan and key initiatives for the coming year.  While working in support of the overall Company strategy, you will be focussed on the delivery of all operational aspects of HR.  In this role, you will also have line management responsibility for the HR Administrator, plus a part-time HR Advisor in the US.

As the Group HR Manager, your key responsibilities will be to:

  • Work closely with the Head of Group Operations and Communications and Engagement Manager to develop and implement the HR Plan.
  • Manage and coordinate all HR communication requirements, working closely with the Communications and Engagement Manager.
  • Monitor and evaluate all aspects of HR via regular feedback and make recommendations for improvement and action.
  • Implement and maintain Group and country-specific employment policies in line with relevant employment legislation and regulations.
  • Administer and develop our benefits offering across our different locations.
  • Develop processes and procedures and ensure the HR elements of SOC2 and ISO270001 audits are passed.
  • Maintain the Group’s recruitment process. Managing the Group’s recruitment activity, working alongside hiring managers, whilst developing and maintaining induction and probation processes.
  • Develop and maintain an accurate and insightful HR management information system.
  • Work with the Group finance team to support efficient payroll processing (payroll is owned by the Finance team).
  • Support line managers to progress HR matters arising from within the team.
  • Manage and develop the annual cycle of objective setting and performance/ development reviews.
  • Work with other managers to build and manage training plans and source training providers.
  • In collaboration with the SLT develop and implement initiatives to support talent and succession planning across the business.

About you

You’ll be a high calibre individual, with high levels of personal drive and eagerness to make an impact. An analytical mind, coupled with strong interpersonal and communication skills and a positive attitude are essential to fit into the ActiveOps culture. You will be equally happy taking a hands-on approach, tackling tasks yourself, as you will be managing the HR team to complete activities.

Knowledge and Experience

  • Good working knowledge of employment law in a commercial environment.
  • Relevant experience gained from either a stand-alone or very hands-on role along with line management experience.
  • Experience with managing the whole employee life cycle.
  • Global HR experience supporting HR needs outside of the UK. (Experience of working with employees based in the USA and their employment practices would be an advantage).
  • Experience in implementing and improving HR processes and procedures.
  • CIPD qualified, with good working knowledge of employment legislation in a commercial environment with experience of explaining legal requirements to managers and employees.
  • Ability to deal with a rapidly changing environment and act on own initiative to improve processes and solve problems as they arise.
  • Strong IT and numeracy skills both in relation to HR-specific systems and the ability to manage data and undertake HR data analysis. The use of HiBob HR Platform would be an advantage.
  • Experience in specifying and managing projects.


  • 5% Employer pension contribution (with additional 0.5% dependent on employee’s contribution level)
  • Annual bonus (based on company and individual performance)
  • Death in service cover (3 x salary)
  • 25 days holiday (pro-rata)
  • Private medical insurance
  • Employee Assistance Programme
  • Flexible working
  • Cycle to work scheme.
  • Free eye test vouchers