The smarter way to manage case-based work and teams.

Focus on the right cases, at the right time, forecast and plan capacity intelligently, and demonstrate compliance.



Leading and managing teams responsible for case-based work is challenging. The complexity of these types of workflows makes it difficult to measure, forecast, and plan capacity to ensure that enough resources are available to complete the work within committed service level agreements (SLAs). In highly regulated environments, not meeting deadlines or being unable to demonstrate compliance exposes the organisation to risk of fines, reputational damage and more.


CaseworkiQ is a workforce management solution specifically built to support back-office operations processing case-based work. It enables operations to make better decisions using detailed, actionable insights and planning capabilities. As a result, operations can manage and prioritise cases better and forecast and plan capacity to meet service level and regulatory commitments, bringing control to operations and reducing risk and costs of non-compliance.

Numbers can be overwhelming. That’s why we speak human.

Let CaseworkiQ help you better tackle your caseload and reduce the risk of SLA and regulatory failure.


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Boost productivity and performance whilst protecting employee wellbeing with WorkiQ

Provide an early warning system

Manage the risk of failing to meet service level agreements by identifying which cases to prioritise. Real-time insights enable managers to focus resources on the right cases, at the right time, to maximise their close rate while avoiding the costs of failing to meet SLAs and regulatory commitments.

Deliver data with purpose and supercharge managers with WorkiQ

Optimise planning to manage backlogs effectively

Plan resources to meet caseload demand and clear backlogs by accurately forecasting the capacity required to complete cases within SLAs. Equip case teams and managers with the insights they need to identify the cases with the highest risk of SLA failure and prioritise accordingly.

Boost productivity and performance whilst protecting employee wellbeing with WorkiQ

Demonstrate control and resilience to regulators

Get a detailed compliance thread showing a comprehensive view of actions and timeframes across all touchpoints for every case. Clearly demonstrate to regulators how the organisation is deploying the optimal level of resources to meet regulatory obligations at any time through powerful capacity forecasting and scenario planning.

Deliver data with purpose and supercharge managers with WorkiQ

Improve productivity to complete more work, faster

Release an additional 20-25% capacity by using actionable insights to manage and optimise performance and improve productivity at individual and organisational level. You can use that resource to reduce case backlogs, improve service level agreements, or invest in upskilling and cross-skilling your people.

CaseworkiQ helps bring visibility, predictability and control for case-based work

Banking

Know Your Customer (KYC), Anti Money Laundering (AML), Mortgage processing

Find out more

Insurance

Claims and complaints processing

See CaseworkiQ in action.

Want to see what CaseworkiQ does and find out more about the potential it has for your organisation. Fill out the form and one of our experts will get in touch to give you a demo.

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