Home Workers, Distributed Offices, New Working Landscapes

ActiveOps is proud to launch a new Test-Drive of WorkiQ.  Partnering with the powerful Microsoft Azure platform and Marketplace, this test drive allows a 30 day view into managing the new wave of home and distributed working.  Thus, providing visibility as if the workforce is all in a single office.

Michael Cupps - SVP Marketing - ActiveOps

The Unexpected Arrival of Disrupted Service Operations

Ops managers are having to respond to a global event in which technology can play a vital role in keeping operations working.

The urgent need to relocate workers at home has come long before many ops managers have had the opportunity to plan for it let alone test it with the luxury of a dry run.

Richard Jeffery - Group Chief Executive - ActiveOps

Seeing is Believing vs the Leap of Faith

Back in 2004 I was in the car park of the Winchester Registry Office.  My wife and I were waiting for our appointment to record the birth of our daughter.  The phone rang.  It was work.  I had a new role and would be moving to India the following month.

By Staurt Pugh - Head of Customer Success - ActiveOps

The #1 Factor Driving Operational Performance – The Manager

The latest Gallup research has shown that improved engagement leads to significant improvement in performance across all key KPIs.

And it’s is the Manager that accounts for 70% of the variance in Engagement! So, it follows that if you help improve how Managers are managing and you reap the most rewards.

By David Wands - Head of Delivery, Europe ActiveOps

Happy Payback Wednesday!

Staying in shape is, we all know, a constant battle. An everyday denial of the things we would really (no matter how we try and pretend otherwise) like to eat, drink and do and in place torturing ourselves in gyms and personal training.

There is one gym membership for which you don’t need to ask for your money back.

By Stuart Pugh - Head of Customer Success - ActiveOps

Sweat, Retire, Congratulations

There are moments where you marvel at the genius of others. For me, always a slightly bitter sweet experience; wonder at the ability of the human mind and painfully aware of the limitations of my own.

One such moment was hearing about “What3Words”.

By Stuart Pugh - Head of Customer Success - ActiveOps

2019 Reflections


It’s the time of year when you reflect on the changes in the last 12 months and the events which perhaps define the year and how you remember it as it becomes history rather than work in progress!

By Richard Jeffery, CEO ActiveOps

Christmas Carols and Back-office Donkeys

Every year since 1928 at exactly 15:00 GMT on the 24th December the most amazing thing happens. The voice of a solo choirboy singing the opening lines of the Christmas carol. It’s estimated that millions of listeners tune in to hear the Festival of Nine Lessons and Carols from King’s College, Cambridge.

How can we use our voices to better tell the real story of service operations?

By Stuart Pugh - Head of Customer Success - ActiveOps