Senior Leaders Posts


Sweat, Retire, Congratulations

There are moments where you marvel at the genius of others. For me, always a slightly bitter sweet experience; wonder at the ability of the human mind and painfully aware of the limitations of my own.

One such moment was hearing about “What3Words”.

By Stuart Pugh - Head of Customer Success - ActiveOps

2019 Reflections


It’s the time of year when you reflect on the changes in the last 12 months and the events which perhaps define the year and how you remember it as it becomes history rather than work in progress!

By Richard Jeffery, CEO ActiveOps

Christmas Carols and Back-office Donkeys

Every year since 1928 at exactly 15:00 GMT on the 24th December the most amazing thing happens. The voice of a solo choirboy singing the opening lines of the Christmas carol. It’s estimated that millions of listeners tune in to hear the Festival of Nine Lessons and Carols from King’s College, Cambridge.

How can we use our voices to better tell the real story of service operations?

By Stuart Pugh - Head of Customer Success - ActiveOps
ActiveOpinions Blog Capacity Management

Capacity Management - The Forgotten Science of Run

There was a time when I seemed to be the youngest person in any meeting. Now, I’m the oldest. The transition happened in an instant; there was no middle ground. A bit like an electron that could be at point A or point B but never between A and B, I had quantum jumped from bright young thing to grumpy old ops head in the blink of an eye.

By Stuart Pugh - Head of Customer Success - ActiveOps

Soap Dispensers, Bank Accounts and the Theory of Constraints

The ActiveOps Group Headquarters are in Reading, UK. Think Apple’s Cupertino Campus scaled down with all the nice bits removed and you’ve got it.

On joining ActiveOps, I found to my horror that the Gentlemen’s toilets were equipped with three wash basins and only one soap dispenser.

By Stuart Pugh - Head of Customer Success - ActiveOps

Myth Measurement

W. Edwards Deming famously said, “Without data you are just another person with and opinion”. He also is reported to have said “In God we trust, all others bring data”. ,

So, it is perhaps not surprising that he is often attributed (incorrectly) with saying one of the most famous management quotes of them all: “If you can’t measure it, you can’t manage it.” – Wrong!
By Neil Bentley - Non Executive Director and Co-Founder - ActiveOps

Top Three Reasons to Consider Workforce Intelligence for Distributed Workers

The evolving nature of work continues to change at an amazing pace. While artificial intelligence, machine learning, and robotic process automation (RPA) continue to push the bounds of a back-office workforce.