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Better decisions – faster

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Accurately measure the impact of decision intelligence and your Screen - change programs on the efficiency of delivering key business outcomes.

Are you struggling to find capacity?

Are you burdened with overtime and contractors, eating into your budgets?

Do you wish you had complete, trusted and timely insight into how your capacity is used?

Are you missing some service levels while over-performing on others?

Are you worried that some of your team are working too hard and others not working hard enough?

Are you struggling to realize the benefits of your automation and process improvement projects?

Actionable data you can rely on

Imagine a day, when these questions (and more) are no longer keeping you up at night. When your data is trusted to serve you the answers, in-the-moment that you need them.

The ActiveOps data model is a unique blend of 15+ years of intelligence gained by collecting and analyzing service operations data, and your own real-time live data. This is the power within our AI – it already knows, so you can start making intelligent decisions quickly.

ControliQ is the cornerstone of high-performing service operations teams, in banking, insurance, healthcare and BPS.

ControliQ gives you the power of MORE accurate decisions – faster

No more firefighting. No more guessing. ControliQ releases hidden capacity and optimizes all your people and skills, so you can plan better and do more with what you have.

Product Features

ControliQ gives you the power of MORE accurate decisions. Balance people and resources with workloads to match the service level required. Predict service issues and take action to limit risk and identify areas of over-servicing. Redeploy capacity to match demand across teams.

Screen AI-driven capacity planning. Make more accurate decisions. Balance people and resources with workloads to match the service level required. Predict service issues and take action to limit risk and identify areas of over-servicing. Redeploy capacity to match demand across teams.

Real-time reporting of teams with hidden capacity. Easily see opportunity within teams, depts, and individuals. Discover if your leaders are planning ambitiously and if they are adhering to the method and the plan?

screen - unlock hidden capacity. Real-time reporting of teams with hidden capacity. Easily see opportunity within teams, depts, and individuals. Discover if your leaders are planning ambitiously and if they are adhering to the method and the plan?

Adjust and rebalance capacity between departments and teams based on real-time needs. Respond to unexpected events with ease, using your capacity responsively.

Automatically create a skills inventory across all tasks/people with zero human effort. Enables cross-skilling, and agility and helps provide variety for people. Ensures skills are kept current.

Automatically create a skills inventory across all tasks/people with zero human effort. Enables Screen - AI smart skills identification. Automatically create a skills inventory across all tasks/people with zero human effort. Enables cross-skilling, and agility and helps provide variety for people. Ensures skills are kept current.

Gain a deep understanding of all work, all capacity, productivity, utilization and quality, with reporting for every level of the hierarchy, not just teams.

Rebalance and reprioritize work – problem-solve together. Review adherence to service, discuss team mood, locations, and non-work activity, recognize positive performance metrics and make informed decisions.

Don’t get stuck trying to compare the uncomparable. Our dashboards give you clear and actionable insights to understand and drive performance, regardless of the type of team or work.

screen - Don’t get stuck trying to compare the uncomparable. Our dashboards give you clear and actionable insights to understand and drive performance, regardless of the type of team or work.

Accurately measure the impact of decision intelligence and your change programs on the efficiency of delivering key business outcomes.

Our Active Operations Management (AOM) methodology is the foundation of all our thinking. Built within ControliQ, it does the heavy lifting by guiding you and supporting your decision–making in real-time. Helping you make more accurate and timely decisions to optimize your capacity, productivity and impact.

Screen - Our Active Operations Management (AOM) methodology is the foundation of all our thinking. Built within ControliQ, it does the heavy lifting by guiding you and supporting your decision–making in real-time. Helping you make more accurate and timely decisions to optimize your capacity, productivity and impact.

More capacity

Release the hidden capacity within your teams and transform the way you manage and share time and skills.

More control

Real-time data and intra-day decision making – become adaptive, agile and in control every minute of the day.

More visibility

Our operations data model is built for you and provides one source of truth for all your decisions.

More accuracy

AI improves decision accuracy. No more wasting time compiling reports or making decisions on the fly.

AVERAGE
CAPACITY GAIN

20%

IN 1ST YEAR

NPS SCORE OF 8.8
INCREASES TO

74.81

OVER 4 YEARS

SAVED

£7M

IN FIRST 9 MONTHS

REDUCED CLAIMS BACKLOG BY

85%

SUPPORTING CX GOALS

REDUCED FRAUD LOSSES BY OVER

£1M

ANNUALLY

AOM – our foundation for delivery

Technology alone does not drive fundamental change. AOM (Active Operations Management) is our proven and much loved methodology that is focused on driving long-term sustainable results and significant incremental gains. It is the foundation on which our products are built and continue to be developed to ensure organizations can readily enact on the decisions recommended by our software.

Training

We support you throughout the onboarding process with professional coaches who have also held significant operations roles.

Certification

The AOM Academy supports your teams to gain a professional qualification. Over 10,000 people are qualified in AOM.

Engagement

Our Customer Success Team is always there to support you – help you question the data, consider the recommendations and consider the implications. They have also held significant operations roles.

Empowerment

AOM will become a significant part of your power. It will enable you to implement a common language and deliver accurate and meaningful numbers back into the business, and increase engagement across your teams.

OPS TRACKER Q3 2023

Performance tracker for operations

Ever wondered how your stats stack up? Our quarterly performance tracker will help give you market context and ignite a desire to optimise all the five levers in your teams.

READ FULL REPORT

Actionable data you can rely on