Better decisions – faster
ControliQ gives you the power of MORE accurate decisions – faster
No more firefighting. No more guessing. ControliQ releases hidden capacity and optimizes all your people and skills, so you can plan better and do more with what you have.
- AI-driven capacity planning
- Unlock hidden capacity
- Flex your resources
- AI powered skills identification
- Team performance
- Engage your people
- Consistent Insights
- See the big picture
- Virtual Coach – AOM Inside
ControliQ gives you the power of MORE accurate decisions. Balance people and resources with workloads to match the service level required. Predict service issues and take action to limit risk and identify areas of over-servicing. Redeploy capacity to match demand across teams.
Adjust and rebalance capacity between departments and teams based on real-time needs. Respond to unexpected events with ease, using your capacity responsively.
Automatically create a skills inventory across all tasks/people with zero human effort. Enables cross-skilling, and agility and helps provide variety for people. Ensures skills are kept current.
Gain a deep understanding of all work, all capacity, productivity, utilization and quality, with reporting for every level of the hierarchy, not just teams.
Rebalance and reprioritize work – problem-solve together. Review adherence to service, discuss team mood, locations, and non-work activity, recognize positive performance metrics and make informed decisions.
Don’t get stuck trying to compare the uncomparable. Our dashboards give you clear and actionable insights to understand and drive performance, regardless of the type of team or work.
Accurately measure the impact of decision intelligence and your change programs on the efficiency of delivering key business outcomes.
Our Active Operations Management (AOM) methodology is the foundation of all our thinking. Built within ControliQ, it does the heavy lifting by guiding you and supporting your decision–making in real-time. Helping you make more accurate and timely decisions to optimize your capacity, productivity and impact.
Release the hidden capacity within your teams and transform the way you manage and share time and skills.
Real-time data and intra-day decision making – become adaptive, agile and in control every minute of the day.
Our operations data model is built for you and provides one source of truth for all your decisions.
AI improves decision accuracy. No more wasting time compiling reports or making decisions on the fly.
IN 1ST YEAR
NPS SCORE OF 8.8
OVER 4 YEARS
IN FIRST 9 MONTHS
REDUCED CLAIMS BACKLOG BY
SUPPORTING CX GOALS
REDUCED FRAUD LOSSES BY OVER
AOM – our foundation for delivery
Technology alone does not drive fundamental change. AOM (Active Operations Management) is our proven and much loved methodology that is focused on driving long-term sustainable results and significant incremental gains. It is the foundation on which our products are built and continue to be developed to ensure organizations can readily enact on the decisions recommended by our software.
We support you throughout the onboarding process with professional coaches who have also held significant operations roles.
The AOM Academy supports your teams to gain a professional qualification. Over 10,000 people are qualified in AOM.
Our Customer Success Team is always there to support you – help you question the data, consider the recommendations and consider the implications. They have also held significant operations roles.
AOM will become a significant part of your power. It will enable you to implement a common language and deliver accurate and meaningful numbers back into the business, and increase engagement across your teams.