For the past two months, global economies have been roiled by the effective shutdown imposed on business operations – both as a result of offices being closed as well as supply chains interrupted. The impact has extended to cash flow, with cash collections a major concern.
So, with Shared Services operating at the heart of enterprise, how well is the model managing to maintain operations?
The Shared Services and Outsourcing Network has taken the pulse of the industry to highlight the impact of the current crisis on service delivery; find out how SSOs are navigating; and track future plans.
The two leading strategies that emerge: aggressively deploying Future of Work as a solution, and “digitizing” service delivery though automation.
This report highlights the results of the survey