The future of financial services with
operations as a competitive advantage:
Fast, efficient and AI-enabled
With the maturing of digitalisation in financial services, we are finally seeing the potential for transformation of operations in these organisations: from a millstone-like cost centre that mostly delivered bad news to the rest of the organisation, to where it can truly be a competitive advantage.
Written by:
Danny Samson,
Professor, University of Melbourne
Stuart Pugh,
Chief Product Officer, ActiveOps
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More About Authors
Danny Samson,
Professor, University of Melbourne
Danny Samson has been professor of management specialising in Operations Management for over three decades at the University of Melbourne. He has written over a dozen books and conducted and published dozens of research studies into many aspects of operations management and related fields. These include technology management and innovation, strategic business leadership, managing change and improvement, and business model transformation.
Danny has worked extensively as a researcher, executive educator, consultant and board member in the banking and insurance sectors.
Stuart Pugh,
Chief Product Officer, ActiveOps
Stuart Pugh has over 30 years of experience leading change in service operations. His career has spanned project and programme management, strategy, consulting, leading operations, and developing and implementing technology to enable operations teams to perform better. He has worked in the UK, India, and the Middle East, leading operations for Abu Dhabi Commercial Bank.
Stuart joined ActiveOps in 2016 and leads its Product and Technology teams.