Workware Data Insights

Workware Data Insights

Real-time single view of all operations from department to individual

Data Insights

Workware Data Insights – The Workware Data Insights module is a low risk and rapidly deployable solution to the challenge of providing a common view of back office operational performance, from individual to department.

Manual work can be recorded in real time, Workware Connect captures work volumes from BPM, Workflow, telephony systems, software robots, and other line of business systems.

  • Single View of Work and Capacity

    Independent of existing systems

  • Operational Within Two Weeks

    Deploy in days

  • Monitor Existing Operations

    Quickly identify non-core activities

  • Activity Tagging

    Highlight input errors and failure demand

“Without data you are just another person with an opinion”

W. Edwards Deming

Workware Data Insights creates a single real-time view of all work and resources including manual work, robotic and team outputs.

Data is extracted through Workware Connect without duplicating, replacing or modifying any existing applications and stored in the Workware Activity Repository.

Workware is configured to recognise existing organisational and process hierarchies so that data can be viewed through multiple views including end to end processes irrespective of where the work is being undertaken.

Comprehensive reports and real-time dashboards are available as organisation, product, processes or outcome including cost per transaction reports, real-time individual performance reporting, or to measure forecast accuracy.

Real-time Operations and Performance Data

Workware Data Insights compliments existing IT systems including BPM, Workflow, Enterprise Content Management and specific line of business of business applications without the need for replacing, duplicating or modifying.

The result is a single real-time view of all operations, dispensing with the need for complex and static spreadsheets or implementing general purpose data analytics software.  Designed to be used by operations managers Workware Data Insights provides intuitive dashboards showing the operations performance of all operations, departments, teams, robots and individuals.

More information….