Employee productivity monitoring done right
Modern employee productivity and workforce analytics.
Enable Managers to have real-time visibility on what is happening with process and overall productivity through ActiveOps’ employee productivity tracking solution – WorkiQ.
Improving employee productivity is more important than ever today.
Remote workforces, global office locations, mobile users, increased use of cloud applications, and constant shifts with new workers and new processes are all placing demands on operations managers.
Through the power of workforce analytics, WorkiQ enables your company to go further than system statistics and self-reporting - going further to create positive messaging and actionable insights on your employees' work that drive employee performance improvements within your business. The bottom line? Real-time savings and actually improved employee productivity.
How is employee productivity measured today?
For some organisations, determining if employees are productive enough often comes down to just getting the current work done without experiencing customer/client/BDM complaints. As business grows, staff is added, remote workforces increase and technology changes, new techniques & processes will need to be incorporated into daily operations.
There are tried & true best practices that are considered "old school" but have helped manage employee productivity for generations. These include common-sense and HR-related tactics such as:
- Setting baselines for output based on business-normal days
- Identifying and setting benchmarks & targets per employee and per team
- Requesting daily or weekly reports
- Initiating an Employee Rewards/Appreciation program with team membersand clients
- Establishing company Mission Goals or Values and tracking their achievement metrics
- Using the rudimentary time clock for tracking attendance & presence during the workday
Of course, as in many other areas of life in the 21st century, technology has truly come-of-age for HR departments and the granular analysis of productivity & output. As professional services network Deloitte reports, “the Internet of Things has helped bring a 46% improvement in productivity for many organisations.”
What are the steps to improving employee productivity?
Employee productivity is the key to enabling positive outcomes for both employee well-being and company objectives. Here are the steps to consider when researching tools, processes and policies.
- Use workforce analytics tools or a system to gather data on employee's use of work applications, websites, and activities. Determine whether they are truly connected to the rest of your staff and whether they are utilizing the tools properly. Sometimes teams cannot do certain tasks as well when they are remote; this data can help determine what those tasks are, and provide opportunities for a workaround or a change in process. Importantly, the data can reveal if workers are feeling too much pressure to work long or odd hours, since the computer and desk are only in the next room.
- Next, gather data on basic productivity indicators. Whether you interview employees to gather information, or invest in artificial intelligence tools to measure employee job satisfaction and sentiment, you need to understand the main categories of need. Are employees feeling stressed and overworked? Is the working environment conducive to doing their best work? Are some employees overworked while others are listless and bored? Finally, what financials are you using to measure whether the company is profitable and productive?
- Once you determine the main categories, invest in tools to get hard numbers. A workforce analytics tool can capture data automatically from staff members' computers - or even from automated systems - and provide a precise understanding of how staff spends their working day. Insights from this data will reveal weak or strong area you might not have even imagined before.
- Armed with real data, your organisation can drive measurable goals based on reality. The right workforce analytics system not only gives you great data to work with, it helps measure whether individuals or teams are making improvements.
What technologies exist today to help improve employee productivity?
Just as the advent of the time clock and the personal computer have made huge improvements in worker consistency and thus productivity, there are technologies available today that would make economist Adam Smith, author of the classic The Wealth of Nations, green with envy.
Technology applications in the workplace can enhance communications between teams or individuals, facilitate collaboration, assist with project management, store/share/deliver essential files, provide remote onboarding & training, automate time tracking, enable remote working (remember when it was called "telecommuting?) and much more.
Some of the most common tools for worker productivity include:
- Personal computers and laptops for office applications
- Mobile devices for remote work
- Zoom and Slack for remote meetings
- The Cloud for information storage and retrieval anywhere
- Salesforce and other CRMs
But software and tech tools have also become quite specific as companies have sprung-up like weeds, seeking their niche where they can serve the market and offer a valuable SAAS or PAAS that makes business not just faster but smarter in very particular areas.
What is Employee Productivity Monitoring and Workforce Analytics?
According to HR Daily Advisor, "Productivity monitoring is a method for watching employee productivity levels throughout the workday. It has gained attention in recent months as a greater percentage of the workforce has begun working remotely, thus prompting employers’ desire to have more visibility into remote employees’ activities during the workday."
What about workforce analytics? According to Gartner, "Workforce analytics is an advanced set of data analysis tools and metrics for comprehensive workforce performance measurement and improvement."
Together, workforce analytics and productivity monitoring software are tools that gather and help make sense of data on employee output, based on various criteria such as Time, Deadline, Number of Employees Involved, Resources and more.
To put it another way, WorkiQ captures workforce analytics from desktop activity for employee engagement whether they are in the office or remote. Our real-time metrics identify where individual employees excel and where there’s room for team members to improve time management and team productivity.
What are some ways to improve remote teams?
Remote teams and employees have been a steadily increasing reality for many years, but the COVID-19 pandemic increased adoption like never before. Many companies that had never experienced remote workers were suddenly faced with the task of managing expectations, workflows, output, and tools for employees who were setting up a home office for the first time.
In some ways, remote work will never be the same. The increased use of tools like Zoom, Slack and Microsoft Teams, as well as the rush to move more software applications to the cloud, have solidified the home office / remote worker in corporate life worldwide.
Improving remote workforce productivity is not much different than improving productivity in the office, with a few exceptions:
- Help employees separate their workspace from their personal living/home space. Invest with them in the proper office setup. Encourage them to keep their office at home separate from the rest of life. Everyone needs to be able to rest from their labors and enjoy the shelter the home provides.
- Invest in the right remote productivity tools. Videoconferencing, secure remote access to company data, software that runs in the cloud, chat systems and the like are all the tools of the trade. Provide remote employees documented company policies on when, and how, to use these tools so that they can remain focused.
- Encourage all of your remote teams to treat each other with the same respect of privacy and focus they would employee if they were at an office. For example, nobody would barge into someone's office and begin talking to them, interrupting their workflow, in a real office environment. Neither should people misuse chat systems like Slack to constantly interrupt other workers.
- Use a workforce analytics system to gather data on employee's use of work applications, websites, and activities. Determine whether they are truly connected to the rest of your staff and whether they are utilizing the tools properly. Sometimes teams cannot do certain tasks as well when they are remote; this data can help determine what those tasks are, and provide opportunities for a workaround or a change in process. Importantly, the data can reveal if workers are feeling too much pressure to work long or odd hours, since the computer and desk are only in the next room.
- Data can also be used to determine technical hurdles your home office workers might be experiencing, such as slow internet speeds, broken connections to necessary data, password and login issues, or even unauthorized use of systems.
In summation, the remote workforce is a reality that is likely never going away. Workers can lead happy, balanced and productive lives even if The Job is only steps from the rest of their life.
Isn't monitoring employees "Big Brother"-ish?
Employee productivity monitoring is a nothing more than an automated management tool that helps leaders and managers to increase employee productivity while ensuring a healthy work environment for everyone present or working from a distance.
It also allows your leaders to reward their employees who are working diligently, with integrity, in or out of the office. In other words, EPM empowers employees to be more effective and happier in their jobs.
Workforce analytics is a toolset that allows managers to monitor the right granular data, and to make thoughtful, safe decisions about their workforce productivity. Insights, not just data, enable managers to provide actionable direction and instruction to struggling and under-performing employees so that they can do and perform better at work.
For more, check out our infographic: 5 Big things You Should Know about Employee Productivity Monitoring.
Introducing the new normal
Measure, manage and monitor your remote teams with ease.
Workforce analytics software
Increase your employees' productivity with workforce analytics software.
By using the right workforce analytics tools, you can determine benchmarks and what's necessary to manage your team members in the most efficient manner in order to maintain your current company culture, work-life balance and well-being of employees. You can also avoid disengagements, time wasting and burnout.
In order to make meaningful project management decisions, you need an analytical solution that captures a full timeline of data activity throughout the workday. WorkiQ counts time invested per application in real time, even from desktop-based software robots, as well as remote work - so you can answer the tough questions about your people, fairly and objectively.
Real-time data with purpose
WorkiQ delivers a wide range of reports that empower your people.
Workforce analytics software captures the amount of time employees spend on each application, providing real-time visibility on what is happening with workflow and overall productivity so that you can manage work with greater accuracy - and while also allowing more effective collaboration with your team to increase overall efficiency and utilisation.
User activity is collected directly from each monitored desktop (whether the user is a human or a robot), virtual machine servers, mainframes and other sources.
The ideal productivity monitoring solution doesn't just "watch" what employees are doing, it provides real-time data so that managers can improve engagement, work-life balance, foster collaboration and ultimately make the workday more positive.
“When we brought AOM in during the summer of 2019 I was confident that it would allow us to work smarter. Once COVID-19 hit, we really saw the value. Our colleagues' lives' were disrupted, we went to W@H, volumes changed but AOM was our GPS. It allowed us to navigate all these new hurdles, get back on track in just a few weeks, and then achieve even higher levels of production.”
Head of Retail Card Services Operations
TD Bank | America's Most Convenient Bank
A wide range of reports
Understand employee engagement, time tracking.
It’s a fact: real-time metrics and analytical insights & trends are better than infrequent employee performance reviews. WorkiQ delivers a wide range of reports that empower your people and work environment - at every level - to excel and engage. Individual employees will know how they are performing in comparison to their peers, how they can excel, and where there is room for improvement.
Meaningful management decisions
Measure productivity and teamwork.
By capturing a "live" snapshot of actual workspace activity, you hold the key to making meaningful management decisions. You can measure employee productivity time invested in work-related desktop application activities, in real time, as well as provide a record of historical trends across teams and departments.
Most WorkiQ deployments deliver ROI within just six months. This is because WorkiQ gives you real-time, accurate data & reporting that you require so as to evaluate your true staffing needs, reduce unneeded outsourcing, eliminate unnecessary overtime, evaluate team productivity, and lower your overall operational costs.
Take your WorkiQ test drive.
Our real-time, accurate data is balanced with reporting for your operations team that enables you to evaluate true staffing and automation needs.
That means outsourcing is reduced, unnecessary overtime work hours are eliminated - securing work-life balance, and overall operational costs are lowered while your employees - and your robots - remain happy.
Your ROI is as fast as a race car. And while we don’t sell those, you can fill the form to take us for a spin.