Discover how MPA can help your organisations
Enable managers to spend more time on what actually matters to your organisation by removing the noise from the data and reducing the time it takes to make decisions.
Management process automation, or MPA, does exactly what its name implies – it automates various management processes. Just as automation is saving time and increasing efficiency in operations, MPA reduces the burden on managers of gathering and analysing information, and helps them use that data to make better decisions. The result? Managers operate more efficiently and effectively.
Read the use cases
Sam is the manager in a bank that sells various financial products, including savings accounts, mortgages, loans, and credit cards. They and other managers have to analyse team performance, identify top-performing teams, and spot opportunities for skills development.
Each department at the bank logs their time and progress in different locations in a mixture of spreadsheets, documents, and bespoke time management software. Typically, Sam would need to spend a day gathering and manipulating all the data they need to compare performance in various job functions, to finish their analysis.
But with ActiveOps, Sam can see all the data in one place at the click of a button. The software automatically gathers all the data necessary for Sam’s analysis and converts it into a view that’s easy for them to work with.
Better still, ActiveOps anticipates the insight Sam is looking for and automatically shows them – and the other managers – the top and bottom performers in each team and across the organisation. The analysis takes only a few hours instead of all day and gives the bank a uniform view of performance across all service lines.
Suman manages a team of new business underwriters responsible for analysing and quickly approving new business applications, distributed all over the globe. There’s lots to do, with the team looking at applications, family history, financial models and health and lifestyle analyses – and Suman is responsible for ensuring that everyone is operating at peak productivity.
Normally, to achieve this Suman would spend a considerable amount of their time simply identifying what the team is working on: chasing status updates, analysing performance data from the previous day or week, and investigating any issues where productivity is not on track.
But with ActiveOps, Suman doesn’t need to do any of that. They can see in real time what applications individuals are spending their time in and look at historical data instantly. It’s all presented to them clearly, enabling them to identify unusual activity that might be affecting productivity, and ActiveOps highlights areas where Suman could improve the team’s performance with coaching.
This enables Suman to proactively address individual performance issues, using objective data as the basis for a constructive discussion about how to support under-performing individuals. On top of this, team planning takes a fraction of the time and is more accurate, as Suman can work off real-time and accurate insight into capacity and productivity.
Jordan is a team leader responsible for a mortgage service operation. Every month they need to produce a plan for the month ahead to identify any peaks or troughs in workload and to let the team know what’s coming.
Usually, this exercise takes a full day. Jordan has to go into multiple systems to gather all the information necessary to make the plan and analyse historical data to predict what will happen in the month to come. Then, they have to spend time sharing that information with the team and getting their input.
But with ActiveOps, that analysis is all done automatically. The platform shows Jordan a pre-populated plan of future workload and resource requirements based on information gathered automatically by ActiveOps. Jordan can then share that plan with their team, who can all help make decisions that automatically update the plan.
Monthly planning is reduced from a day to two hours, giving Jordan more time to focus on ensuring their team is operating at its peak.
Terry is a manager at an insurance carrier, leading a claims team. They’ve been told that the carrier expects a spike in claims next quarter due to adverse weather, and need to factor that into their plan for the rest of the year.
Normally, Terry would spend hours collating and reformatting this data so it was all in one place and comparable for their analysis. And Terry is normally always conscious, that no matter how hard they work, their analysis of the rest of the quarter is primarily based on hunches and guesswork.
But with ActiveOps, Terry has access to live data on their team’s performance gathered directly from the team’s workstations and systems. ActiveOps uses that data to create a forecast of the next quarter based on historical data and insight from machine learning, and Terry can update the forecast in moments to see the impact of the predicted spike in claims.
As a result, Terry knows when to hire extra contract staff to manage the rise in workload due to the expected increase in claims, and can also ensure the workload in their team is balanced to prevent burnout. Productivity remains high through the quarter, as does the carrier’s NPS score.
Riley directs a remote team of medical case managers based all over the world. Their work is often intense, and Riley knows that they need to keep a close eye on their team to prevent burnout and keep the team engaged.
Normally, measuring the wellbeing of their team would be very difficult for Riley. Engagement surveys are challenging to design and only provide a subjective measure of how someone is doing; often, Riley has to look at a team member’s outputs and look for unusual patterns such as lots of email activity late at night. It means Riley is often reacting to crises with their team’s wellbeing instead of proactively managing it to keep their team balanced and productive.
But with ActiveOps, Riley has access to a dashboard that shows them how team members are spending their time. Crucially, it offers a split between ‘work’ and ‘refresh’ time, enabling Riley to see at a glance whether a team member is overworking and might need some support.
Combined with a real-time view of actual time spent, Riley can spot and address overworking or underproductive team members instantly, enabling them to have proactive conversations that protect the team’s wellbeing. Riley spends less time dealing with attrition and sick time, and their team spends more time happily working – increasing team productivity.
Akira leads an order management team based in 3 different countries across the globe. The company has introduced a new hybrid work policy allowing employees to flex both their working hours and their office location – though the company must adhere to local government requirements to limit office occupancy to no more than 30%.
In this exciting and rewarding work environment, Akira needs to make sure the business fulfils and services all new orders – but with their team now working a different mix of hours and in various locations, Akira is presented with a tricky time management and planning challenge. Ensuring that all customer orders and enquiries are promptly met whenever and wherever they may occur, that everyone can work where they want without breaching local guidelines on occupancy, and that schedules can flex to enable team members to balance family and work commitments, makes planning extremely complex.
But with ActiveOps timeline and productivity analysis, Akira and the team have a real-time and historical view of the home and office work trends for all team members. Akira can compare work activities and applications used with non-work activities and offline or diverted time for required actions. Akira gets an automatic comparison of actual productivity for the team and individuals, giving them the transparency needed to flex time activity, skills training, and scheduling.
With immediate access to this detailed information, both Akira and the team can understand, review, plan, and measure work options with a productive and objective methodology to best balance the business and the individual’s needs, making the new hybrid working approach a success.
ActiveOps makes it easy to get started with MPA. Our WFM and EPM solutions quickly gather workforce data, enabling you to identify opportunities to introduce management automations, supercharging your managers to make timely and knowledgeable decisions for your hybrid workforce.