The Forgotten Art of Service Operations Management

About the speaker

with Greg Smith - SVP, Head of Transformation and Corporate Operations at TD Bank Group

Greg is a seasoned Leader having worked in the banking industry for more than 30 years, across global Executive Leadership roles in the United States, Canada, Australia, the United Kingdom, Europe, and Asia. His experience covers global & national Banking Operations, Technology, Transformation, Shared Services, Contact Centers, and Banking Support Services.

Greg will be our speaker at the next Toronto Senior Leaders Dinner at The National Club on Bay Street, Tuesday, March 21, 2023. With the rumors of a looming global recession, businesses coming to terms with hybrid work, and a strong focus on re-starting paused transformation and digitization initiatives; the need to professionalize Service Operations Management has now become a pressing concern. A global enterprise that makes Operations Management and Excellence its cornerstone, can confidently 'run' the business as it continues to 'change' it, essentially enabling superior control over business outcomes.

Greg will bring established and emerging thought leadership on the topic of 'The Forgotten Art of Service Operations Management'. Delegates can expect to hear Greg's own experiences and industry perspectives on this topic. He will speak on best practices, challenge attendees to think 'outside the box', provide tips and steer an interactive discussion over good food and great wine.