Activeops Conference | London | October 20, 2021

Rewriting the future of operations.

Make sure to register your interest to secure your place at what is set to be a spectacular event.

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Rewriting the future of operations

The ActiveOps Conference is back!

ActiveOps is delighted to announce that the ActiveOps Conference 2021 will be taking place on 20th October 2021.

In 2020 the world was put on pause and the future of operations became unclear for so many. ActiveOps was able to guide our customers with high quality data, giving operations leaders their ‘eyes and ears back’ while managing remote work. As we have all moved through the ups and downs of the last 18 months, we’ve learned a lot and now as we look ahead (knowing what we know now), we’d like to invite you to join us as we unpack the future of operations.

We are thrilled to announce that the conference venue will be The Dorchester Hotel, situated on Park Lane. The Dorchester is a world-class hotel hosting what is sure to be a fantastic event, jam-packed with learnings and discussion. We really hope to see you there!

A few lines on the speakers.

Richard Jeffery

Richard Jeffery

Group Chief Executive Officer at ActiveOps

Richard Jeffery is an expert in service operations management. Richard started his career with PA Consulting Group, before moving to Coopers and Lybrand specializing in organizational change management and operational effectiveness. He joined specialist consultants OCP as a partner in 1993, where he began developing the Active Operations Management (AOM) method and Workware. He launched ActiveOps as an independent business in 2005 with fellow OCP partner Neil Bentley.

Neil Ward-Dutton

Neil Ward-Dutton

Vice President, AI, Automation and Analytics Europe at IDC

Neil Ward-Dutton is vice president, AI, Automation and Analytics Europe at IDC, where he helps to shape the company’s research in these areas in Europe and help clients “join the dots” between these increasingly interwoven areas. Neil is recognised as one of Europe’s most experienced and high-profile technology industry analysts, and has regularly appeared on TV and in print media over his 25-year industry analyst career as well as authoring over 10 books on IT and business strategy.

Neil initially studied and worked as a software engineer, and holds a BSc in Computer Software Technology from the University of Bath. He is also a Fellow of the RSA (Royal Society for the encouragement of Arts, Manufactures and Commerce).

Jeremy White

Jeremy White

Executive Editor at Wired Magazine

Jeremy White is a keynote speaker who is currently serving as the Executive Editor of Wired UK. He writes and edits WIRED’s coverage, alongside directly consulting with a wide range of businesses delivering an outside perspective on the latest developments and how products might better be designed. Jeremy carefully considers how companies create new products and how effectively and poorly they apply technology, thereby helping them to understand innovative thinking and how best to change their lives and businesses.

Jeremy White also examines the effect that new products will have on businesses. From the embedding of AI in almost every product possible to the future of voice control, quantum computing and the interconnection of everything, Jeremy looks at new innovations and how they are changing established markets via good design, focusing on user experience, and only using technology that is necessary. He speaks about how car manufacturers now consider electronics shows more important than motor shows and how the makers of smart appliances sometimes add connectivity with no real purpose.

Jeremy’s passion is driven by the power of design. He considers the latest breakthroughs in design and what they mean and what an organisation can learn about future threats and opportunities as well as how to improve their own offerings. Jeremy also has responsibility for compiling WIRED’s GEAR product supplements, and the live product showcases at their acclaimed events. Jeremy writes for the Telegraph on all things gadget related and previously worked for the FT and Esquire magazine. He’s also a regular commentator on BBC and Sky and has worked with the Design Museum’s Designs of the Year awards.

Stuart Pugh

Stuart Pugh

Chief Customer Office at ActiveOps

Stuart has over 30 years of experience of leading change in service operations. His career has spanned project and programme management, strategy, consulting and leading operations divisions and functions. After 17 years with HSBC working in the UK and India, he moved to Abu Dhabi heading operations for ADCB. Stuart joined ActiveOps in 2016 and leads its Customer Success and Product functions.

Gautam Moorjani

Gautam Moorjani

General Manager at SS&C Chorus | Intelligent Automation Solutions

Gautam leads the SS&C Chorus Intelligent Automation Solutions platform, which includes the SS&C Chorus BPM and Document Automation products. In his role, Gautam is responsible for the global intelligent automation solutions business which includes providing solutions to help clients on their digital transformation journeys using technologies like Workflow, Document Automation, Machine Learning, Natural Language Processing, and Robotic Process Automation. Gautam joined SS&C from PwC, where he was a partner and led the Intelligent Automation practice for Financial Services. Before PwC, Gautam served as COO at WorkFusion, a robotic process automation, machine learning, and process automation platform. Prior to WorkFusion Gautam spent time building and implementing solutions for Financial Services clients at Markit, JPMorgan, and ARGO Resource Corp.

Gautam Moorjani

Sarah Heighton

Regional Head of Finance Share Services Africa at ABSA

Sarah Heighton is a finance professional with operational experience gained from both the manufacturing and financial services sectors. After spending time gaining experience in Finance Management roles moved into Operational Management whilst at Carlsberg Breweries and then joined Barclays Bank in 2005. Whilst at Barclays Sarah held a number finance roles which lead to the opportunity to lead the Finance Shared Service in Noida, India. During this time she introduced a number of initiatives to optimize the team and improve the overall service and engagement with stakeholders.

In 2014 joined Absa initially to build, the Finance Shared Service function that involved bringing a number different ‘back office’ teams together which has since been expanded to include knowledge-based functions. Also given the opportunity to lead the first RPA project in Operations and gained exposure to broader operations functions within Absa. As Regional Head of Finance Share Services Africa Sarah continues to focus on how to optimize the function so that it can provide added value service to the Bank.



Coffees and Registrations


Conference Welcome


Richard Jeffery, CEO, ActiveOps


Jeremy White, Executive Editor, Wired Magazine


Gautam Moorjani, General Manager, SS&C Chorus | Intelligent Automation Solutions


Coffee Break


Neil Ward-Dutton, Vice President, AI, Automation and Analytics Europe at IDC


Stuart Pugh, Chief Customer Officer, ActiveOps




Sarah Heighton, Head of Finance Shared Services, ABSA


Interactive Panel Discussion


Coffee Break


An Introduction to The ActiveOps Awards


Conference Endnote


Champagne Reception


Conference Close

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