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Our customers are our raving fans and here they share their stories of MORE – the transformational outcomes they experience from using ActiveOps and the power of making the right decision – always. Welcome to More Stories.
Stories from across Ops organizations
Hear from people across the ops team and discover their drivers for change and the overall transformative impact ActiveOps has across their operations organization.
Discover how CIBC Mellon enabled operational excellence, empowered employees, and elevated client service
A CIBC Mellon success story
Discover how SS&C Technologies brought consistency to global operations, enabled efficient growth and smarter automation
An SS&C success story
Discover how Nedbank reduced impairments, achieved collection targets and improved cost-to-collect
A Nedbank success story
Discover how NBC enabled profitable growth, while improving customer and employee satisfaction
A National Bank of Canada success story
Discover how Nedbank Insurance delivered faster claims outcomes, strengthened operational control, and transformed client experience at scale.
A Nedbank Insurance success story
Discover how mBank unlocked operational efficiency and enabled better decisions for hybrid working
An mBank success story
See how Atlanta Group implemented one way of working across all brands and improved operations productivity
An Atlanta Group success story
Learn how AIB doubled output, without increasing the team
An AIB success story
Discover how Nedbank Retail Banking reduced overtime by 23%
A Nedbank success story
Stories from Ops Execs
Being an Ops Exec is not easy. The battle to reduce costs and improve productivity whilst keeping the customer happy often means you are on the back foot. Hear from Execs who have created significant change and transformation to finally be able to stand shoulder-to-shoulder with their peers.
Stories from Ops Team Leaders
Team leaders need to make the magic happen within ops. Highly tuned instincts and experience are not given up lightly in favour of technology. Hear how team leaders have embraced ActiveOps and are now guided and supported to make better decisions in real-time.
Iris Li
Supervisor, Fund Accounting
A CIBC Mellon success story
Wilnie Joseph
Operational Coordinator
A National Bank of Canada success story
Natalia Kosmowska
Team Leader, Post Room
An mBank success story
Hayley Ward
Ops Admin Team Leader
An Atlanta Group success story
Tony McSweeney
Senior Leader, Retail Operations
An AIB success story
Christina Milanzi
Team Leader, Maintenance Ops
A Nedbank success story
Ntokozo Ndumo
Process Team Leader
A Nedbank Insurance success story
Read our success stories
Hear from some of our customers and discover how ActiveOps Decision Intelligence enables them to deliver MORE value.
Atlanta Group
See how Atlanta Group uses ActiveOps Decision Intelligence to transform their operations, enabling one way of working across multiple brands and improved performance.
AIB
Discover how AIB uses ActiveOps Decision Intelligence and AOM methodology to deliver a 23% uplift in operations productivity.
AIB, Retail Operations
See how AIB Retail Operations team unlocked more productivity and agility with Decision Intelligence.
Bendigo Bank
See how Australia’s better big bank built the leadership, operational consistency and data foundation to innovate faster, grow and serve customers better.
CIBC Mellon
Discover how ActiveOps enabled CIBC Mellon to drive operational excellence and prioritize automation to empower employees and elevate client service.
KBC Bank
Learn how KBC delivers a more consistent and higher quality of customer service through the use of ActiveOps.
Land Services
Discover how ActiveOps data enabled better decisions, leading to increased productivity and zero SLA failures.
mBank
See how mBank leverages ActiveOps Decision Intelligence to boost operational efficiency, support hybrid working, reduce overtime, and achieve cost savings through insourcing.
National Bank of Canada
Discover how ActiveOps played a pivotal role in NBC’s data transformation, driving growth, innovation and enhancing employee and customer satisfaction.
Nationwide
Nationwide, upskilled 1500 people and lent 160k hours across departments with ActiveOps – changing how they managed their employees.
Nedbank
Hear how the Nedbank transformed their operations and customer experience, achieving the top NPS score in South Africa.
Nedbank Insurance
Discover how Nedbank Insurance delivered faster claims outcomes, strengthened operational control, and transformed client experience at scale.
TD Bank
Hear how TD Bank upskilled all their staff with in 3 months, and increased productivity by 33% in 6 months.
Velonetic
Find out why ActiveOps is now embedded in the culture of the UK BPS service centre teams at Velonetic.
Yoma Bank
Discover how Yoma Bank is experiencing Decision Intelligence from ActiveOps and the impact on their business.
Our customers say…
Ops Game Changers
The podcast for operations leaders, exploring key challenges in boosting capacity, productivity, and impact.
S02E04
Driving Lasting Transformation Through Mindset Change and Innovation
Paul Jamieson, Bendigo Bank
A candid conversation on why the biggest barrier to lasting transformation isn’t technology but mindset, how to build leadership teams that challenge the status quo, and why getting the right data in front of the right leaders determines whether transformation actually delivers.
MORE
S02E03
Leading Operations Through Change: People, Data and the Future of Work
Sarah Heighton, Absa
An honest and practical conversation on leading people through change, using data to make better decisions, and why investing in your team’s capabilities now is the most important thing any operations leader can do.
MORE
S01E12
The power of data and unlocking the 80/20 to focus on what matters most
Brinsley du Plessis, Nedbank
A powerful story of how data-driven insight and the 80/20 principle can transform operations, helping teams focus on what truly drives impact, boost efficiency, and deliver exceptional customer experiences through smarter, more connected ways of working.
MORE
S01E11
Reimagining Operations with purpose and people at the centre
Richard Anton, CIBC Mellon
An inspiring story of operational transformation—from a paper-heavy past to a people-first, tech-enabled future—where culture, continuous improvement, and data come together to help employees make a real impact every day.
MORE
S01E09
Simplifying Operations for maximum efficiency and customer satisfaction
Krystal Oliver, Rabobank
An inspiring story about Rabobank’s simplification journey and strategy, combining cross-border call centers and leveraging data to drive better decision-making, maximize efficiency, and enhance customer satisfaction.
MORE
S01E08
Integrating Operations and Finance for improved decision intelligence
Patti Eyers, First Mortgage Services
Discover how FMS embarked on a transformation programme bringing together Finance and Operations, becoming more data-centric strategy and enabling better decision making across the business.
MORE
S01E07
Becoming more data-centric to improve operational decisions
Ben McManus, Fidelity International
Discover how the company went about building a central data environment, the impact this is now having on operational decision making, and why it is so important for senior leaders in the company to have data and insights at the right time.
MORE
S01E06
Driving efficiency and business growth with upskilling
Nicole Mott, Velonetic
An inspiring story about using insights and upskilling the operations teams to support increasingly complex requests enabled Velonetic to improve efficiencies while enabling growth and higher customer satisfaction.
MORE
S01E05
Achieving operational excellence: Atlanta Group’s approach to multiple brands
John Gilbert, Atlanta Group
Atlanta Group’s Transformation Director, John Gilbert, discusses flexible operating models, and how they have enabled the organization to adapt to meet fluctuating demand levels without compromising on customer experience.
MORE
S01E04
Transforming Operations with AI and Automation
Ellena Bianco, CoreLogic Australia
A story about innovation and how to embrace AI and automation to revolutionize customer service, reducing human intervention, and boosting operational efficiency, while keeping employees engaged and using their capacity more effectively.
MORE
S01E03
Driving Employee Engagement to Improve Staff and Customer Satisfaction
Nozizwe Tshabuse, Nedbank
A transformation story on how to deploy effective tactics to foster staff engagement and prioritize employee experience, resulting in a profound positive impact on employee development, brand success, and customer satisfaction.
MORE
S01E02
Building a Fully Flexible Workforce and Operating Model by Connecting Front and Back Office
Tom Frosina, TD Bank
A successful experiment merging resources across front and back-office functions to achieve remarkable agility and optimize capacity usage. The outcomes include reduced costs, improved customer service, and increased employee engagement.
MORE
S01E01
Skyrocketing NPS and CX in Service Operations
Angela Vernes & Darlene Kalonji-Mbukula, Nedbank Insurance
Discover how they transformed the approach to managing operations to become more customer-centric, leading to a significant improvement in the Net Promoter Score (NPS) score over the past four years.
MORE
