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Ops Game Changers

The podcast for Operations Leaders

The Ops Game Changers podcast is where we share real-life stories from remarkable leaders who are transforming the world of service operations in financial services, healthcare and BPOs.

In this series, we explore some key challenges service operations face as they strive to deliver more capacity, productivity and business impact.

In each episode, we delve into how Ops Game Changers have addressed a key challenge or issue. Host Bhavesh Vaghela (CMO at ActiveOps) quizzes his guests on how they went about unlocking significant value, adopting best practices, and experiencing some game-changing results.

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