Ops Game Changers

A powerful story of how data-driven insight and the 80/20 principle can transform operations, helping teams focus on what truly drives impact, boost efficiency, and deliver exceptional customer experiences through smarter, more connected ways of working.

An inspiring story of operational transformation—from a paper-heavy past to a people-first, tech-enabled future—where culture, continuous improvement, and data come together to help employees make a real impact every day.

Director of Rugby for Great Britain Rugby Sevens, Ciaran Beattie, shares how data is driving GB7s performance, and the similarities in the world of business and sport.

An inspiring story about Rabobank’s simplification journey and strategy, combining cross-border call centers and leveraging data to drive better decision-making, maximize efficiency, and enhance customer satisfaction.

Discover how FMS embarked on a transformation programme bringing together Finance and Operations, becoming more data-centric strategy and enabling better decision making across the business.

Discover how the company went about building a central data environment, the impact this is now having on operational decision making, and why it is so important for senior leaders in the company to have data and insights at the right time.

An inspiring story about using insights and upskilling the operations teams to support increasingly complex requests enabled Velonetic to improve efficiencies while enabling growth and higher customer satisfaction.

Atlanta Group’s Transformation Director, John Gilbert, discusses flexible operating models, and how they have enabled the organization to adapt to meet fluctuating demand levels without compromising on customer experience.

A story about innovation and how to embrace AI and automation to revolutionize customer service, reducing human intervention, and boosting operational efficiency, while keeping employees engaged and using their capacity more effectively.

A transformation story on how to deploy effective tactics to foster staff engagement and prioritize employee experience, resulting in a profound positive impact on employee development, brand success, and customer satisfaction.

A successful experiment merging resources across front and back-office functions to achieve remarkable agility and optimize capacity usage. The outcomes include reduced costs, improved customer service, and increased employee engagement.

Discover how they transformed the approach to managing operations to become more customer-centric, leading to a significant improvement in the Net Promoter Score (NPS) score over the past four years.