Workware Planning Insights

Balance work and time across diverse back office operations.

Planning Insights

Workware – Planning Insights – The Workware Planning Insights module helps team managers raise productivity through data driven planning and forecasting enabling operations staff across the businesses to work consistently to their full capacity.

By incorporating elements of the Active Operational Management (AOM) methodology, managers can collaborate, plan and forecast work and capacity in a consistent and effective way.

  • Unlock latent capacity

    Balance work between siloed teams

  • Raise productivity

    Enable team members to work to optimum capacity

  • Recognise and quantify good performance

    Identify best practices, skills development and training opportunities

  • Reduce management and team stress

    Minimize uncertainty of forecasting through accurate data

  • Embed a consistent business framework

    Accurate data minimizes forecasting uncertainty

  • Load balance in real-time

    Actively and immediately manage changes in work volume

ActiveOps Workware Planning Insights


    Releasing Latent Capacity
  • Resolve the variability in volume and capacity that can lead to imbalance of either
  • High work volumes seem to indicate high productivity
  • High work volume can also cause lower quality, longer fulfillment lead times and increased stress
  • Excessive workload can produce backlog and require increased overtime
  • This type of environment can result in lower staff satisfaction

Forecasting and planning for Active Operations Management

  • Excess capacity is assigned to other teams or used to reduce backlog
  • Work from all sources is quantified to understand resourcing requirements
  • Measure and stabilize productivity to convert forecasts into plans and performance management
  • Collaboration across all teams delivers optimal results
  • Meet customer needs with cross-skilled and engaged staff working to their full potential
  • Unexpected events are managed with the best organizational response

By using performance data consistently, operations managers are able to communicate and adjust workloads. Managers have the ability to balance resources between teams, build realistic incentive plans, and to utilise non-core activity time for skills development.

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