London, UK – 30th June 2025 – ActiveOps, a global leader in AI-driven Decision Intelligence for service operations has acquired Enlighten, an operational excellence software and services provider to enhance its software and supporting methodology.
Major banking, insurance, BPOs, and healthcare organizations are under increasing pressure to reduce costs and operate efficiently while delivering a seamless experience to an ever more demanding consumer. Enlighten’s track record in operational excellence, combined with ActiveOps AI-driven Decision Intelligence will further support customers as they seek to drive business impact and transform to remain competitive.
- Enriches ActiveOps Decision Intelligence roadmap in the area of business transformation
- Expands ActiveOps’ footprint with major brands in North America and Asia Pacific
- Brings a talented employee base with operational excellence expertise
Richard Jeffery, Executive Chair of ActiveOps, commented, “The acquisition of Enlighten significantly expands our presence in the North American and Asia Pacific markets, brings major enterprise customers into our organisation and enriches our product roadmap in the area of organisational transformation.”
Tony Tregurtha, co-founder of Enlighten, added, “We are delighted to be joining ActiveOps, an organisation very much aligned to our values and ethos. Richard and the team have established a market-leading position in our industry, and we are confident ActiveOps will be the right home for our customers, team, and offering, enabling the next stage of our journey.”
“We believe the combination of the two businesses will bring considerable additional value to both customer bases and provide for increased shareholder value. We look forward to welcoming the Enlighten team and customers into the ActiveOps organisation and are confident in continued growth and success,” continued Jeffery.
About ActiveOps
ActiveOps delivers Decision Intelligence for Operations – dedicated to the needs of banking, insurance, BPOs, and healthcare organizations, globally. We help service operations make every decision, better and faster. The result: release 20%+ MORE capacity, boost productivity by 30%+ leading to MORE business impact – reduced costs, SLAs met, happier and more engaged employees.
About Enlighten
Enlighten is a global operations consulting firms that provides analytics tools, services and training to help organizations dramatically, quickly and continuously measure, analyze and improve operational performance. Enlighten supplements traditional Work Force Planning Management solutions by providing a unique fusion of metrics that measure waste and hidden capacity together with a behavior transformation program that helps management to fully realize their potential. The Enlighen program provides transformational and sustainable operational improvements that yield an exceptional return on investment.
Media contact
For ActiveOps: bhavesh.vaghela@activeops.com
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