You Can Never Know Enough About Your Team.
That’s particularly true when you’re responsible for making sure your people perform both well and efficiently for your organisation. With the right workforce analytics deployment, you can know what’s necessary to manage your team members and robots most efficiently. Your best choice for workforce analytics is WorkiQ from ActiveOps.
You need complete data to make meaningful management decisions. That’s why your analytics solution must capture a full timeline of activity data. WorkiQ collects all desktop activity in real time – even from desktop-based software robots and at-home workers – so you can answer tough questions about your people and processes
- How much time is spent in Work Time applications, websites, and activities?
- How many work hours do we really get, per individual and per team?
- Are our robots as efficient as they should be?
- What are our true staffing needs, based on what WorkiQ shows about our team members’ productive time vs. their nonproductive time?
- Who needs help or training?
- Which unnecessary activities drain our team members’ time and attention?
Measure in Real-time
WorkiQ captures all time, effort, and outcomes of activity – discovering what’s actually happening – so you can manage work with the greatest accuracy. User activity is collected directly from each monitored desktop (whether the user is a human or a robot), your Citrix® server, or your mainframe.
WorkiQ’s dynamic, real-time dashboards – which even non-technical users can customise to show the most relevant analytics to give you invaluable operational intelligence into the work each employee does, how long it takes, and the outcomes of each employee’s effort.
Deploying WorkiQ spares employees the additional work drain of self-reporting, which can be seriously inaccurate.
Identify in Real-time
To increase every worker’s or robots output, you must be able to identify, categorise and reward high-value work activities.
This helps you:
- Identify non-work related behaviours when/where they occur, for “in-the-moment” coaching.
- Spot and reward work related behaviour.
- Check if your robots are optimized.
- Manage remote workers according to the same standards as their in-office compatriots.
- Identify your top performers so you can help replicate their experience across teams.
WorkiQ Delivering Rapid ROI
Through the power of workforce analytics, WorkiQ enables your organization to go beyond system statistics and self-reporting, creating actionable insights that drive real improvements within your business – with real-world savings.
Most WorkiQ deployments deliver ROI within just six months. That’s because WorkiQ gives you the real-time, accurate data and reporting you need to evaluate your true staffing and automation (robot) needs, reduce outsourcing, eliminate unnecessary overtime, and lower your overall operational costs.
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