Edition 3 – WFO Data: It’s not what you’ve got, it’s what you do with it.
It is often the recourse of managers of certain age to quote Deming, and possibly one of the most quoted expressions is: “Without data you’re just another person with an opinion”.
Deming has often been quoted as suggesting that “The System” accounts for 90% to 95% of performance. This is one of the reasons he railed against performance appraisal systems, incentivisation and such like. Working on the 5% rather than the 95% was both costly and counterproductive in his eyes. Only by giving people the opportunity to perform will you get the most out of their willingness and ability.
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