Service Operations as a Competitive Advantage

ActiveOpinions

A new series of opinion articles, addressing the challenges and innovations in the world of operational excellence.

Edition 1 – Service Operations as a Competitive Advantage

Far from being the Cinderella discipline, back office operations can make or break an enterprise. It is the shop window. It is where promises made become promises delivered – or not. So we discuss how modern technology can create a management operating system that takes operations up the maturity curve towards helping an enterprise to rise above its competition

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