BAT Shared Services first trialed the Workware cloud based solution in 2016. They needed to capture performance data to support the deployment of PWC’s Perform Lean-based framework, that delivers cost savings through changing ways of working, and releasing capacity.
Initially, consolidated spreadsheets and an in-house time tracker were used to support the Perform deployment, to track operations performance. It became clear that a more reliable, real-time measure of efficiency and available capacity was required and Workware was adopted.
As a result, management were then able to measure end to end processes and operations performance in real-time, identify spare capacity and quantify the benefits of the Perform development.