In 2014, new operational executives to CoreLogic had experienced ActiveOps in other industries of financial services and the BPO space and recognised the opportunity it would bring to support CoreLogic’s operational strategies: to improve service delivery, reduce costs, optimise existing workforce, and to improve employee engagement.
The business was looking to work with ActiveOps to support operational transformation and improved performance management through framework and coaching that quickly and visibly drove benefit realization.
It was important that Leaders were supported through an operational management education program supported by tools and processes day-to-day that continued to evolve skills, knowledge, data capture, planning, forecasting, and decision making.
Operationally, the business was continuing to grow, and CoreLogic needed more capacity within the business without adding any further headcount. Support and tools were needed to capture reliable real-time data around inbound volumes at an individual task level, and productivity metrics for improved operational planning and intra-day decision making.