Not only do RPA and other technology change agents digitize process steps and augment human activities, but predictive operations management suites can provide a much more effective way to help organizations transition their operational setup as part of their digital transformation.
While operations management is hardly a sexy topic that will get prominence amongst the hype around RPA and intelligent automation, it is a crucial building block to construct the digital operating model. HFS had the opportunity to spend a day with executives from ActiveOps and its client Allied Irish Bank (AIB) to discuss those issues and learn about the practical application of ActiveOps Digital Operations Management suite.
ActiveOps is standardizing the way operations are being managed
ActiveOps has evolved from a consultancy with a focus on operational efficiency to a software company that develops cloud-based operations performance software for back-office operations and shared services. The result of that journey are ActiveOps’ Workware and Active Operations Management (AOM) solutions that provide the data and process to effectively manage digital operations. The goals of this approach are best summarized in the three following intents:
- Digitize the traditionally highly analogue operations management process
- Optimize the performance of the human and robotic workforce
- Provide the insight to select the most appropriate transformation levers and the control delivery of the available benefits