In any organisation, efficient operations are required in order to maintain a strong competitive position, meet the changing needs of customers, and achieve both of these at the optimum cost. The mutual company quickly recognised that a more professional approach to service operations management was required in order to reduce costs, improve customer services, strengthen their competitive position, and increase profits.
A proposal to outsource the entire Life Services area of the business was rejected. Instead, some challenging targets were put in place that aimed to improve performance and customer service while substantially reducing costs. These targets included overcoming the existing shortfall in productivity and efficiency, and creating a culture and structure for continuous improvement to support the long-term development of the business.
The mutual company evaluated a number of potential business partners who could have helped them to achieve these targets. However, the willingness and enthusiasm of clients of ActiveOps to talk about the benefits delivered by Workware, AOM and the innovative. The innovative approach of ActiveOps to digital operations management convinced the company’s senior management team that ActiveOps was the right partner for them.