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The Service Ops Resource Hub

Discover great content to support your journey in Decision Intelligence. This combination of customers, peer groups, and industry experts unite in this central space to help you and your service ops teams, do MORE.

Latest Content

Blog

November 7, 2023

Highlights and MORE stories from Nashville

marekv@ratiocreative.com

Love0

Blog

October 30, 2023

All the highlights from Melbourne

ilaria

Love0

Blog

October 12, 2023

All the best bits of Capacity23 London

ilaria

Love0

OPS GAME CHANGERS PODCAST
EPISODE 1

DRIVING NPS AND CUSTOMER EXPERIENCE WITH SERVICE OPERATIONS

with Darlene Mbukula and Angela Vernes

Our customer say…

“By working with ActiveOps, we increase employee mobility, develop staff competencies and provide opportunities to try out work in other areas.”

“ActiveOps gave me the ability to understand and read the story behind the numbers…I no longer work reactive, I work with a plan and guidance.”

“The use of ActiveOps has enabled the management to support increased volumes within agreed SLAs, while maintaining a strong people-focused agenda and supporting ongoing change.”

“We can now forecast very accurately how much work will come in, and we can now calculate what we can do. It’s a fundamental change in the philosophy of how the business runs – and it works.”

“ActiveOps has helped Nedbank Insurance to merge 3 businesses that were managed separately…Today the management team has the same business planning capabilities and there is science behind the management decisions.”

“The rigour and the discipline that is applied with ActiveOps give us consistency across the entire operation. We were already good at what we do, but ActiveOps has given us a framework for our goals around operational excellence.”

“We have always wanted to make efficiency changes but simply lacked the right data to know even where to begin. ActiveOps gives us a huge amount of data we simply never had before.”

“Data accuracy has been invaluable to the organisation ensuring equality among operations associates and gaining the trust of both ops leaders and ops associates.”

“It really provides the leader with an appreciation of what their peers do, they get to see what other leaders are doing and sharing. It helps from a learning perspective.”

“Without ActiveOps this area would of needed 15% more staff to complete the same level of activity requiring an additional 39 FTE costing €2.1m.”

“The data from ActiveOps was vital in changing the culture whereby we are now basing decisions on fact, and planning ahead to mitigate issues. In summary, ActiveOps has been fundamental to our achievements.”

“I told our leadership team this is a game changer for our organizations. Once we had implemented WorkiQ, it proved true – our senior executives are seeing all of the results and they are just floored”

FROM OUR CUSTOMERS

A Nedbank success story

CUSTOMER STORY

“ActiveOps has made my world, right!”

Hear from Nedbank team leaders and discover ActiveOps’s impact on them and their teams.

OPS TRACKER Q3 2023

Performance tracker for operations

Ever wondered how your stats stack up? Our quarterly performance tracker will help give you market context and ignite a desire to optimise all the five levers in your teams.

READ FULL REPORT

The Service Ops Resource Hub

Discover great content to support your journey in Decision Intelligence. This combination of customers, peer groups, and industry experts unite in this central space to help you and your service ops teams, do MORE.

Latest Content

Highlights and MORE stories from Nashville

All the highlights from Melbourne

All the best bits of Capacity23 London

OPS GAME CHANGERS PODCAST EPISODE 1

DRIVING NPS AND CUSTOMER EXPERIENCE WITH SERVICE OPERATIONS

with Darlene Mbukula and Angela Vernes

Our customer say…

“By working with ActiveOps, we increase employee mobility, develop staff competencies and provide opportunities to try out work in other areas.”

“ActiveOps gave me the ability to understand and read the story behind the numbers…I no longer work reactive, I work with a plan and guidance.”

“The use of ActiveOps has enabled the management to support increased volumes within agreed SLAs, while maintaining a strong people-focused agenda and supporting ongoing change.”

“We can now forecast very accurately how much work will come in, and we can now calculate what we can do. It’s a fundamental change in the philosophy of how the business runs – and it works.”

“ActiveOps has helped Nedbank Insurance to merge 3 businesses that were managed separately…Today the management team has the same business planning capabilities and there is science behind the management decisions.”

“The rigour and the discipline that is applied with ActiveOps give us consistency across the entire operation. We were already good at what we do, but ActiveOps has given us a framework for our goals around operational excellence.”

“We have always wanted to make efficiency changes but simply lacked the right data to know even where to begin. ActiveOps gives us a huge amount of data we simply never had before.”

“Data accuracy has been invaluable to the organisation ensuring equality among operations associates and gaining the trust of both ops leaders and ops associates.”

“It really provides the leader with an appreciation of what their peers do, they get to see what other leaders are doing and sharing. It helps from a learning perspective.”

“Without ActiveOps this area would of needed 15% more staff to complete the same level of activity requiring an additional 39 FTE costing €2.1m.”

“The data from ActiveOps was vital in changing the culture whereby we are now basing decisions on fact, and planning ahead to mitigate issues. In summary, ActiveOps has been fundamental to our achievements.”

“I told our leadership team this is a game changer for our organizations. Once we had implemented WorkiQ, it proved true – our senior executives are seeing all of the results and they are just floored”

MORE

FROM OUR CUSTOMERS

A Nedbank success story

“ActiveOps has made my world, right!”

Performance tracker for operations

OPS GAME CHANGERS PODCAST
EPISODE 1