The Service Ops Resource Hub

“ActiveOps gave me the ability to understand and read the story behind the numbers…I no longer work reactive, I work with a plan and guidance.”

“The use of ActiveOps has enabled the management to support increased volumes within agreed SLAs, while maintaining a strong people-focused agenda and supporting ongoing change.”

“ActiveOps has helped Nedbank Insurance to merge 3 businesses that were managed separately…Today the management team has the same business planning capabilities and there is science behind the management decisions.”

“The rigour and the discipline that is applied with ActiveOps give us consistency across the entire operation. We were already good at what we do, but ActiveOps has given us a framework for our goals around operational excellence.”

“Data accuracy has been invaluable to the organisation ensuring equality among operations associates and gaining the trust of both ops leaders and ops associates.”

“It really provides the leader with an appreciation of what their peers do, they get to see what other leaders are doing and sharing. It helps from a learning perspective.”

“The data from ActiveOps was vital in changing the culture whereby we are now basing decisions on fact, and planning ahead to mitigate issues. In summary, ActiveOps has been fundamental to our achievements.”

“I told our leadership team this is a game changer for our organizations. Once we had implemented WorkiQ, it proved true – our senior executives are seeing all of the results and they are just floored”