ActiveOps, a leader in Decision Intelligence software for service operations is pleased to announce a strategic, minority investment in Contact Web Ltd, a rapidly growing UK-based business process outsourcing firm (BPO).
In addition to an exciting investment opportunity, ActiveOps will benefit from collaborating with the Contact Web team to define, test, and refine software capabilities that continue to meet the evolving needs of hybrid operations delivering both telephone and digital services.
Our mission is to create a revolution in how organisations use technology and data to run their operations. In Contact Web, we have found a partner who shares this passion and sees the opportunity to create an agile, differentiated BPO offering by placing our AI-driven Decision Intelligence at the heart of its operating model.
ActiveOps Executive Chair Richard Jeffery, who joins the Contact Web Board as Investor Director, commented, “We’ve been extremely impressed with the progress Contact Web has made during its short life, gaining a strong reputation for customer centricity, efficiency, and value. We see this partnership as both a solid financial investment for ActiveOps and a fantastic opportunity to showcase and refine the capabilities of our products”.
About Contact Web Ltd
Contact Web Ltd was founded in April 2023, their vision is to be the premier Contact Centre Partnership firm, setting new standards of excellence in the industry. Their journey began with a commitment to providing exceptional support to clients of all sizes by expanding their horizons to resourcing, offshoring, cutting-edge tech solutions, and expert consultancy services. This evolution was driven by an unyielding dedication to exceed expectations.
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