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By Stuart Pugh, Chief Product Officer, ActiveOps

ActiveOps Capacity23 event banner

Are you on the lookout for ways to deliver MORE in your service operations? If so, then join ActiveOps on 10th October for an inspiring day of learning, networking, and all things service operations. It’s time for Capacity23.

This year we’re in the beautiful BAFTA 195 Piccadilly, hosting a stream of great speakers, panel sessions, and fireside chats aimed at exploring how service operations will transform in the future, and unveiling how our software is evolving to help you deliver MORE in the future. In this blog, I’m giving you the detail on what you’ll get out of the day, and a sneak peak of what’s happening.

If you’re not based in EMEIA, don’t worry – Capacity23 is also coming to Melbourne, Australia on 25th October, and Nashville, Tennessee on 2ndNovember. You can check out the Melbourne agenda here and the Nashville agenda here. Spaces are limited, so make sure you register soon!

What’s in it for me?

You’re trying to do MORE with your operations, but it’s hard to know where to start. There’s still a strong drive to automate processes as much as possible, and an accompanying reduction in headcount (compounded by an industry-wide shift to cost-cutting). The upshot of that is that data is set to become even more critical to operational success than it is now – but most organisations’ data isn’t in great shape.

Needless to say, it’s a lot.

So, quite apart from a rare opportunity to let off some steam and enjoy a day of great food, great speakers, and networking with your peers in service operations, Capacity23 is a chance to see how others are unlocking MORE for their operations, and to understand how ActiveOps can help you find your MORE, too. We’ve built an agenda that should help you come away with:

  • An idea of how generative AI, coupled with predictive and prescriptive technologies, can create additional capacity and productivity.
  • Ways to use ActiveOps to find your MORE, whether that’s productivity, customer satisfaction, employee wellbeing, or something else.
  • Stories from some of the best in the industry about how they have unlocked significant business benefits by transforming their operations.

Plus, you’ll get a chance to meet the ActiveOps team and see our product suite up close and personal.

Finally, if you’re a customer and you’ve entered our ActiveOps Awards, then after the main event wraps up you could be soaking up the glory of winning at our gala dinner (but more on that later).

What’s on the London agenda?

You can view the full agenda here, but here’s a summary of the highlights:


Keynote address from Jimmy McLoughin, OBE

Jimmy McLoughlin OBE is a podcaster and former special advisor to the Prime Minister on business, technology and entrepreneurship. With his unique experience of the dynamic between industry leaders, entrepreneurs and policy-makers, Jimmy will be talking about the future of work, and how technology and data will impact that. You won’t want to miss this!

Panel discussions

We have two panel discussions taking place at CAPACITY. One, moderated by Jimmy, will explore how future trends are going to impact service operations, and will include Andy Scott, Director of Shared Service Operations at Atos, as well as Dr. Mona Ashok, Associate Professor of Digital Transformation, Henley Business School.

The other panel discussion will feature a selection of this year’s ActiveOps Awards finalists, as well as Marcella Rich, Managing Director – EMEA Legal at Williams Lea, who was a judge for this year’s EMEIA ActiveOps Awards. They’ll be discussing how they and their teams have had a game-changing impact on their operations.

Fireside chat with Nozizwe Tshabuse, Managing Executive: RBB Operations, Nedbank

Nozizwe Tshabuse is a trailblazing business leader, mentor, and keynote speaker, and the Managing Executive: Retail and Business Banking Operations at Nedbank. At Capacity23, Nozizwe will be sharing how she and the team at Nedbank have delivered a truly inspirational transformation project that has enabled Nozizwe to demonstrate the value of operations to the business, putting operations on a par with other departments.

MORE stories

We have a number of our customers speaking in the afternoon about their MORE stories, covering topics they’ve faced including:

  • Driving visibility and control in a complex, case working environment.
  • Building a fully flexible workforce and operating model.
  • Integrating your data flows to drive speed and accuracy.

Bring your questions and come ready to learn about how you can deliver business impact in each of these areas.

ActiveOps product showcase

The world of operations management doesn’t stand still, and neither do we. We’re beyond excited to show you what the future holds for ActiveOps. Decision Intelligence will be making its debut and we’ll be unveiling a roadmap that promises to keep our customers at the forefront of service operations innovation. We’re talking generative AI support, predictive casework journeys, and more.

Plus, as I mentioned before, after the conference we are hosting a special, invitation-only gala dinner for our ActiveOps Awards finalists. It’s a great chance to continue celebrating the achievements of our customers as we dish out the EMEIA ActiveOps Awards over delicious food.

Want in?

There’s still time to register for Capacity23 – just click here to visit the registration page. We can’t wait to see you!

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